TD Bank Senior Strategy Manager - Credit Card Infrastructure in Wilmington, Delaware
Senior Strategy Manager - Credit Card Infrastructure
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com .
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TD Bank's Credit Cards and Unsecured Lending organization offers consumer credit in three areas: TD-branded credit cards and personal loans; retail sales financing programs through TD Retail Card Services; and co-branded and private label card partnerships. Our credit cards are distributed through our East Coast retail store network and nationally through hundreds of partnership programs with retailers and other third-party organizations.
Generally accountable for a significant business management area that typically has enterprise wide impact or accountability
Enterprise or functional expert, requiring broad managerial and deep specialized knowledge at the enterprise, business, regulatory and industry levels
Undertakes and completes a variety of complex initiatives requiring seasoned specialist knowledge and/or the integration of cross functional processes
Position typically deals with senior/executive management
Focus on longer-range planning for functional area (e.g. 12 months or greater)
May manage and prioritize multiple projects at a given time
10+ years relevant experience
standard office hours
Senior Strategy Manger - Credit Card Infrastructure is responsible for developing the strategy and implementing the future of TDs branded Bankcard and Retail Card Services Servicing Infrastructure. The job also manages strategies to ensure customer satisfaction initiatives focus on enhancements needed to prepare the business for significant volume growth.
Senior Strategy Manger - Credit Card Infrastructure is responsible for developing the strategy and implementing the future of TD's credit card servicing infrastructure. This role leads activities related to the evaluation and design of operational, and processing service models. The role will also manage strategies to ensure customer satisfaction initiatives focus on enhancements needed to prepare the business for significant volume growth. The ideal candidate will contribute to the credit card transformational effort to reimagine the overall customer experience and interaction model. We are seeking individuals who have proven experience in E2E credit card and leading large projects. We are seeking influential leaders to help design our target state model and this role is key to the success of the program.
• Strategic direction of capabilities across all program pillars (Bankcard, Retail Card Services, Operations, and Credit Improvements)
• Program roadmap and release planning
• Target Operating Model
• Quarterly and annual business planning
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Preferred Qualifications - Here are the preferred qualifications for this role:
• Experience with Organizational Development & Design
• Business Architecture experience
• Strong Consultative Background
• Experience leading creative teams from concept to conclusion on large-scale projects
• Exposure to Agile Projects / Methodology
1313 North Market Street
TD Bank AMCB
Job Category - Primary:
Business Mgmt, Strategy & Governance
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