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TD Bank Senior Manager, Fraud Business Strategy (US) in Wilmington, Delaware


Job Title:

Senior Manager, Fraud Business Strategy (US)

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit .

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Department Overview:

Job Description Summary

The Senior Manager, Fraud Business Strategy will manage a large team that oversees one or more fraud supported business lines while generating multifaceted insights, understanding and strategic direction. The manager is accountable for development and delivery/execution of that strategy. This could include the implementation of policies/processes, the delivery of projects in partnership with supported business lines, and the creation of forecasts/reporting. Primarily interfacing with executive and/or functional stakeholders and business leadership


United States

Job Requirements:

  • Must be eligible for employment under regulatory standards applicable to the position.



Job Description:

Job Description

Depth & Scope:

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

Sets operational team direction to ensure alignment on goals

Accountable for developing, understanding, and implementing Fraud Management strategic goals within given area of oversight

Reviews fraud attacks/ emerging threats to understand & address coverage gaps within strategies, policies, procedures, and prioritizations to deliver on fraud loss plans and optimize return on investment

Leads and provides insight into quarterly & annual fraud loss, and operational capacity forecasting exercises

Socializes procedure/ project changes and is accountable to adhere to Change Management protocols

Identifies & addresses key reporting needs required to manage fraud losses, providing design input to enterprise reporting needs

Where applicable, this role is responsible for monitoring/ reporting

Coordinates with internal partners to refresh reports when data or requirements change

Drives project development, intent & ongoing partner projects inclusive of varying project disciplines; provide risk identification and support the development of business cases including expense, fraud loss benefits, and cost/loss estimates

Reviews and provides approvals for business level requirements/change by leveraging fraud expertise to ensure they meet strategic goals

Ensures Fraud policy/ process alignment & implementation for both fraud and supported business lines

Provides senior and executive leadership with insights into loss/operational performance updates

Reviews and evaluates potential technology investments for both fraud management and fraud supported business lines to meet current fraud/ business strategic goals

Provides TD perspective at various industry forums

May own vendor management relationships on behalf of the Fraud business and is responsible for managing the success of those relationships

When working on formal projects, expectation is that their responsibilities will be to the highest tier and risk classified projects

Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas

Develops annual roadmaps and/ or long-term plans for own area and influences plans both within Fraud Management and in Partner business lines

Responsible for management of the overall team providing both leadership and guidance, Set's targets and objectives for the team and delivers results

Grows team expertise to align with business/ enterprise demand and direction; assess team skills and capabilities and continually looks for ways to provide and enhance the value delivered

Leads a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plans

Leads the process of setting performance objectives for the team; track, monitor and effectively address and/ or reward performance in a timely manner

Manages employees in compliance with all human resources policies, procedures and guidelines of conduct

Supports an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes

Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives

Establishes and fosters a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives

Shares knowledge, information, skills, and subject matter expertise among the


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.






Education & Experience:

Bachelor's degree in a related discipline or;

7+ years or internships/coop work experience in a related capacity

Master's degree in a related discipline preferred

Experience in fraud management – preferred

Proficient with Microsoft Office applications; Advanced Excel preferred

Strong communication skills and a proven ability to develop effective relationships with external and internal business partners are required

Skilled in managing budgets, P&L and resource allocation

Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives

Ability to handle confidential information with discretion

Ability to exercise sound judgement in making decisions

Previous People Management experience is an asset

Work Location:

1313 North Market Street

Business Line:


Job Category - Primary:

Risk Management

Job Category(s):

Risk Management

**Province/State (Primary):


City (Primary):


Job Family:

Business Programs & Delivery

Time Type:

Full Time

Employment Type:


Work Remotely:


Compensation Information:

For additional information regarding the compensation of this position, please click here

Benefits Information:

For an overview of TD's Benefits program, please visit TD's Total Rewards site (

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.