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TD Bank Business Transformation Mgr in Wilmington, Delaware


Job Title:

Business Transformation Mgr

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit .

Auto req ID:



United States

Job Requirements:

  • Must be eligible for employment under regulatory standards applicable to the position.

Develops program roadmap to enable delivery of program components

Oversees and provides direction and guidance to managers of component projects and team to ensure strong co-ordination of efforts amongst them

Sets expectations, directs and motivates direct reports responsible for component projects

Develops program governance and required reporting, monitors and controls program management plans

Manages, monitors, and controls overall program performance and integration of component initiatives, makes necessary adjustments based on business priorities and issues

Keeps informed of changing organizational strategies and priorities to be able to adjust course of the project accordingly

Consolidates and communicates project status to stakeholders as per established governance model and ensures awareness of significant changes to the program status in a timely manner

Maintains strong relationships and communication with CLO, Transformation team and supporting partners

Identifies program risks and develops mitigation plans, monitors and controls project risks

Identifies stakeholders and develops adequate resource plan to support program, ensures resources are mobilized across the program

Develops change management strategy for the program by assessing change management impacts and ensures effective management of change issues across the program. Ensures adherence to TDBG Project Management methodology, including project management processes, discipline and controls are consistently applied to program components

Manages interdependencies and conflicts between these components, deals with escalated issues outside of the control of each component; tracks the contribution of each project to the overall business transformation (program) and ensures that all programs issues are effectively resolved

Ensures project managers and the communication manager work together assessing the effectiveness of ongoing communication activities and adjust the plan as needed, consulting CAPA in the process as required



Job Description:

The Business Transformation Manager reports to the Director of Business Transformation and will lead the program management component of the groups process transformation. The job will deliver complex cross line of business projects to gain consensus and buy-in to common approaches at an enterprise level.


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.






Education & Experience:

Bachelor degree or equivalent experience required in an analytical field such as Business, Process Improvement, Engineering, Mathematics, Statistics

5 + Years related experience required in one or more of the following areas: Commercial Lending Operations, Process Improvement, Project management

3 years in teaching and mentoring Black and Green Belts in the use of Lean Six Sigma, with demonstrated results

Ability to manage multiple complex priorities and competing agendas with out express authority over delivery teams

Excellent communication, strategic planning, organizational and interpersonal skills, at all levels in the organization, including working effectively with Executives and Senior Management

Analytical aptitude with an emphasis on investigative, methodical critical questioning and logical thinking, a data-driven decision maker

Extensive background in statistics

Proficiency with Minitab statistical software (or equivalent), as well as with Excel, PowerPoint, Visio and MS Project

Demonstrated leadership and project management skills

Proven ability to see business processes through a customer lens

Strategic thinker

Change management capability

Results/outcome-oriented and committed to delivering results within aggressive timelines

Work Location:

1313 North Market Street

Business Line:


Job Category - Primary:

Business Analysis / Reporting

Job Category(s):

Business Analysis / Reporting

**Province/State (Primary):


City (Primary):


Job Family:

Business Mgmt, Strategy & Governance

Time Type:

Full Time

Employment Type:


Hours/Availability Detail:


Work Remotely:


Compensation Information:

For additional information regarding the compensation of this position, please click here

Benefits Information:

For an overview of TD's Benefits program, please visit TD's Total Rewards site (

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