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TD Bank Business Process Analyst II - Cards & Unsecured Lending Reengineering in Wilmington, Delaware


Job Title:

Business Process Analyst II - Cards & Unsecured Lending Reengineering

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit .

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Department Overview:

TD Bank's Credit Cards and Unsecured Lending organization offers consumer credit in three areas: TD-branded credit cards and personal loans; retail sales financing programs through TD Retail Card Services; and co-branded and private label card partnerships. Our credit cards are distributed through our East Coast retail store network and nationally through hundreds of partnership programs with retailers and other third-party organizations.


United States

Job Requirements:

Experienced and fully qualified professional requiring business and/or managerial knowledge and the ability to consult on medium to large and moderately complex projects

May be accountable for leading projects and/or work packages within a business area

May assist in the development of communication, implementation and/or training plans to support implementation of projects and/or business initiatives.

Understands and contributes to the achievement of business strategy, goals and objectives

Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business

Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc

Analyzes the feasibility and impact of new initiatives, process improvements, technical solutions, and/or products/features

Acts as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes

Participates in various projects and initiatives as a subject matter expert and/or work packet lead, represents the business, meeting all deliverables/milestones for projects under management and identifies all impacted business partners

Negotiates changes to policies and builds consensus in the development of the policies and procedures identified through the streamlining process

Uses available resources and metrics to monitor customer / client feedback and satisfaction with business processes

Communicates all required information and process changes

Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities

Maintains relationships with TDBG business partners to ensure the procedures developed reflect the goals and objectives of all stakeholders in question

Contributes to the success of the team and its vision by encouraging open communication, innovation, teamwork and a high degree of professionalism

  • Must be eligible for employment under regulatory standards applicable to the position.


standard office hours

Job Description:

The Business Process Analyst II is accountable to provide procedural improvement capabilities and support that deliver optimal value, efficiencies, realized capacity and continuous improvement for business policies and procedures. Accountable for representing the business on projects of various sizes as a project team member and/or as a subject matter expert.

Core Responsibilities:

Support migration and reengineering of legacy processes to future state architecture and technologies

Lead or support technical and process solution discussions for small and large projects

Support process design solution discussions with creative ideas

Create project technical documentation


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Delaware, New Jersey


Mount Laurel, Ramsey, Wilmington


Bachelors degree

4+ years of relevant business experience and /or

Previous experience/ knowledge of Business Process Management methodology

Six Sigma Green Belt certification is an asset

Excellent PC skills, proficient in Microsoft Office applications including Word, Excel, Visio and PowerPoint

Excellent communication skills both written and verbal

Strong analytical and problem solving skills

Proactive with a high degree of initiative and the ability to learn and adapt quickly

Ability to multitask and to work under high-volume and tight time restraints

Demonstrated maturity and professionalism with proven ability to liaise with senior manager and executive audiences

Superior relationship management skills, solid leadership ability, excellent organizational skills and strong business acumen

Ability to operate well in a high volume, demanding environment; adapt quickly and adjust priorities as required while managing tight timelines

Displays flexibility to adapt to, and work effectively within, a variety of situations, and with various individuals or groups

A high degree of commitment to quality work

Demonstrated commitment to continued learning

Highly motivated individual with strong decision making skills

Preferred Qualifications:

Seasoned experience with data technologies and management

Experience with popular fintech platforms

Creative solutions designer

Positive customer service skills

Work Location:

1313 North Market Street, 535 East Crescent Avenue, Mount Laurel - 12000 Horizon Way

Business Line:


Job Category - Primary:

Process Improvement and Transformation

Job Category(s):

Business Analysis / Reporting

**Province/State (Primary):

New Jersey

ProvState 2:

New Jersey

ProvState 3:


City (Primary):

Mount Laurel

City(s) 2:


City(s) 3:


Job Family:

Business Process Management

Time Type:

Full Time

Employment Type:


Work Remotely:


Compensation Information:

For additional information regarding the compensation of this position, please click here

Benefits Information:

For an overview of TD's Benefits program, please visit TD's Total Rewards site (

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.