TD Bank Business Management Specialist - Credit Cards in Wilmington, Delaware

Auto req ID 200673BR

Job Title Business Management Specialist - Credit Cards

Job Status Full Time

Country United States

Province/State Delaware

City1 Wilmington

Location Wilmington - Market Street

Business line Corporate

Job Category - Primary Global Security & Investigations

Job Category(s) Global Security & Investigations

TD Description About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit at Find TD Bank on Facebook at and on Twitter at .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit at .

Job Description

The Fraud Partner Integration Manager for TD's US Credit Card portfolios will require a strong understanding of the Credit Card business while also serving as an SME on the Fraud processes. This Fraud & Credit Card knowledge will provide the ability to document a strategic direction that aligns to the Fraud Management maturity roadmap. Will partner with Fraud Leadership to analyze the US Credit Card portfolios performance, integrate with the US Credit Card business routines, lead Fraud Business Reviews and integrate with the NBPA (New Business and Product Approval) processes for the projects impacting the business.

Job Requirements

•Work autonomously and accountable for acting as a lead within a specialized business management function

•Provide proactive product, process, and policy advice to help detect and prevent Fraud through Credit Card products and channels

•Oversee and/or independently perform tasks from end to end

•Lead strategic Fraud initiatives relating to the US Credit Card portfolios

•Lead New Account Fraud Strategies relating to all US product lines and channels

•Remain abreast of fraud trends, emerging fraud threats, and new system/tools to help bolster fraud prevention/detection/claim capabilities

•Monitor end to end fraud key performance indicators (KPIs) through the use of fraud reporting

•Effectively prioritizes new initiatives, workload as well as project resources

•Develops/recommends tactical level strategies to be implemented to improve the overall fraud management operations

•Builds and maintains positive working relationships by effectively communicating and regularly sharing information, learning and knowledge with internal and external business partners, vendors and fraud industry groups

•May lead a dedicated team of Business Analysts that are accountable for managing internal fraud management projects or serve as Subject Matter Experts (SMEs) on larger enterprise projects

•Fosters an environment of continuous improvement and leverages the skills and expertise of the team

•Engages appropriate business partners and peers to assess fraud/claims risk and prepare for impacts related to Fraud rule changes

•Manages priority initiatives within US Fraud Management, performing research to evaluate alternative approaches and provides analysis of recommendations

•Support business case assessments to evaluate risk / benefit associated with projects

•May supervise staff as directed; assigning, prioritizing and monitoring work


•Undergraduate degree

•7+ years relevant experience


•Experience in the fraud risk discipline in Credit Cards and other Consumer Banking products

•In‐depth, broad working knowledge of department activities (including laws and regulations if applicable)

•Proven computer skills including Microsoft Office Suite

•Excellent organization skills

•Excellent presentation skills utilizing most current tools including Dashboard presentations for diverse audiences, e.g. Senior Management

•Demonstrated ability to analyze laws and regulations

•Ability to build strong, collaborative business and technical relationships as well as other business partners

•Demonstrated project management skills with ability to develop, facilitate and bring to successful conclusion

•Strong communication skills, both verbal and written with ability to translate information so that users can effectively understand and make meaningful informed decisions and recommendations


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**Province/State (Primary) Delaware

City (Primary) Wilmington