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Job Information

TD Bank Senior Manager, AML Financial Crime Risk Investigation (MSBs and Ministerial Directives) in Toronto, Ontario

Work Location:

Toronto, Ontario, Canada



Line of Business:

Financial Crime Risk Management

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

The High Risk Customer Program consist of dedicated and specialized teams with AML subject matter experts with accountabilities to conduct the enhance due diligence of high risk customers. Within the High Risk Customer Program resides a team that focuses on MSBs including Principals, Branches and Agents, Ministerial Directives, and other specialized types of high risk customers.

The Senior Manager, AML Financial Crime Risk Investigation (Enhanced Due Diligence, High Risk Customer Program, MSB and Ministerial Directives) reports to the Associate Vice President (AVP), Head of Canada Enhanced Due Diligence and High Risk Investigations. The Senior Manager supports the AVP with the management and oversight of the High Risk Customer Program in Canada focusing on MSBs, Ministerial Directives and other specialized types of high risk customers while partnering with stakeholders, working with other people managers and investigators to ensure the controls are designed and operating effectively to mitigate the risk and compliance with regulatory requirements as well as the Bank's systems of internal controls. The Senior Manager is a subject matter expert and advisor on MSBs including Principals, Branches and Agents as well as Ministerial Directives, and other specialized types of high risk customers.

Additionally, the Senior Manager oversees and manages the control activities of the High Risk Customer Program as well as a team of Group Managers and AML Financial Crime Investigators who are responsible for conducting EDD of various customers who have been deemed high risk, mitigation of risk such as recommendation to demarket/exit relationships, timely and/or without delay regulatory reporting of potential money laundering and terrorist financing activities.

  • Job Description


  • Provide support to the AVP with the oversight and management of the High Risk Customer Program focusing on MSBs including Principals, Branches and Agents, Ministerial Directives, and other specialized types of high risk customers.

  • Provide guidance, direction, oversee and lead a team of Group Managers and AML Financial Crime Investigators who conduct EDD of high risk customers as well as other AML Financial Crime Investigators tasked with conducting maker/checkers and/or quality controls while promoting a culture of compliance and an environment of ongoing employee development and feedback.

  • Ensure investigations, initial and periodic reviews of high risk customers are risk assessed, reviewed, and assigned on a risk based prioritization approach and timely manner.

  • Provide oversight of the investigations, initial and periodic reviews of high risk customers in accordance with the prescribed timelines including internal controls, procedures, and regulatory requirements.

  • Ensure the regulatory reporting is conducted in a timely manner and/or without delay while adhering to regulatory requirements and internal controls.

  • Ensures that other ongoing activities are performed according to established policies and procedures.

  • Provide oversight and ongoing reporting to the AVP, stakeholders and committees on the status of the High Risk Customer Program.

  • Provide assistance and support with the management of the High Risk Customer Program including assessment of risk, design of controls, processes, procedures, training, and ongoing development of personnel of the High Risk Customer Program.

  • Ensure controls are designed appropriately and operating effectively to mitigate risk and compliance with internal controls as well as regulatory requirements.

  • Support and assist the AVP with deliverables, initiatives and projects to maintain effective high risk customer program.

  • Lead a team of specialized professionals and managers ensuring key elements of financial crime risk management such as prevention, detection, investigation, and remediation are effectively managed

  • Oversee and/or lead complex investigations by conducting thorough analysis

  • Ensure investigations comply with all aspects of applicable regulatory requirements

  • Ensure escalated cases/files are properly reviewed and appropriately assigned and that all stakeholders are notified as applicable

  • Identify key control weaknesses and work with business partners to agree on action items and next steps

  • Develop supporting internal/ external communications, including court briefs, as well as investigative reports to appropriate internal stakeholders

  • Provide guidance, education and/or oversight to relevant businesses/stakeholders and determine root cause of breaches for prevention purposes

  • Keep abreast of emerging trends or new techniques for own area of specialty

  • Maintain strong understanding of legislation and/or regulations as they relate to own area and ensure investigative processes adhere to established guidelines

  • Maintain and develop reliable information sources/contacts and liaise with law enforcement, regulators, and internal business areas for the purpose of gathering intelligence and establishing effective partnerships

  • Provide expert counsel, guidance, and assistance to executive management, domestic and/or international business lines on all known or suspected internal/external crime where applicable

  • Represent TDBG on internal and/or external committees or associations


  • Work closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness, and scale

  • Maintain effective relationship with stakeholders for input and coordination with the management of the effective High Risk Customer Program.

  • Plan and execute on strategic activities, review, and communicate results, and adjust tactics accordingly

  • Execute on the annual business plan to deliver results aligned with business strategies

  • Manage overall budget, revenue, and expenditures, meet business objectives while increasing efficiency and effectiveness

  • Proactively identify key business opportunities, research, and recommend enhancements / modifications, develop strategies to achieve recommendations and work closely with team to execute and implement

  • Improve or create new processes for the organization, with a medium to longer term impact

  • Monitor and communicate the effectiveness of strategies, programs, and practices related to own area of expertise

  • Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk transactions / activities as necessary

  • Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

  • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

  • Ensure employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

  • Manage the operational efficiency and effectiveness of the unit by working with internal and external partners to identify opportunities to automate processes and/or enhance existing processes


  • Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty

  • Develops annual and/or long-term plans for own area and influences plans well beyond area managed

  • Develop a team of professionals in all aspects of related competencies and act as resource and mentor to others

  • Responsible for management of the overall team providing both leadership and guidance

  • Set targets and objectives for the team, and deliver results

  • Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered

  • Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plans

  • Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner

  • Manage employees in compliance with all human resources policies, procedures and guidelines of conduct

  • Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams

  • Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes

  • Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives

  • Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse

  • workforce and encourage the team to achieve common goals and objectives

  • Act as a brand ambassador for your business area/function and the bank, both internally and/or externally


  • Provides people management leadership by hiring the best talent, setting goals, developing employees, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required

  • Oversees group of investigative professionals that cover broad, thematic and/or complex business lines

  • Generally considered a Practice Leader – internal expert and/or industry expert and represents the Bank on AML/ATF and Financial Crime, Corporate Security/fraud management committees and/or organizations pertaining to own field of specialization

  • Scope of investigations may involve international borders, AML/ATF and financial crime, employee misconduct, etc.

  • Generally, deals with executive management on key regulatory and/or security issues and provides guidance/advice accordingly

  • Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise

  • Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices

  • Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and identifying operational efficiencies and opportunities with other business management / enterprise areas

  • Facilitate key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)

  • Set operational team direction and collaborate with others to execute on common goals

  • Focus on longer-range planning for functional area (e.g.,12 months or greater)

  • Generally, reports to an executive role


  • Undergraduate degree or equivalent work experience

  • 10+ years of experience

  • Strong knowledge, experience of Canadian AML legislation, requirements and guidance including but not restricted to Financial Transactions Reports Analysis Centre of Canada (FINTRAC), Office of the Superintendent of Financial Institutions (OSFI), Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA)

  • Strong knowledge and subject matter expert of the MSBs including Principals, Branches and Agents, Ministerial Directives and other specialized types of high risk customers.

  • Strong knowledge and experience with KYC requirements, EDD and High Risk Customer Program.

  • Strong knowledge of current and emerging trends, risk and typologies of money laundering, terrorist financing and sanctions.

  • Excellent oral and written communication skills

  • Coaching and counseling skills

  • Ability to delegate work to others, work well independently and ability to collaborate and build positive relationships.

  • Strong decision-making, critical thinking, follow through ability, analytics skills,

  • Ability to respond to shifting priorities quickly and managing competing priorities

  • Skill in leading budgets and resource allocation

  • Skill in using computer applications including MS Office

  • Ability to exercise sound judgment in making decisions.

  • Ability to handle confidential information with discretion

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.


Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:


Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.