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Job Information

TD Bank Manager, Group Risk – Retail Risk Management, Credit Cards & Personal Lending in Toronto, Ontario

Work Location:

Toronto, Ontario, Canada



Line of Business:

Risk Management

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Department Overview

The TD Retail Risk Management Credit Card and Personal Lending (RRM CC & PL) Strategy team is responsible for the development and execution of CC and PL automated credit adjudication strategies and initiatives that assist our product partners to achieve growth and profitability targets while maintaining the overall credit risk quality of CC and PL lending portfolio and ensuring portfolio performance within risk appetite. Accountabilities include providing effective challenge on CC and PL Portfolio, as well as designing, implementing, and monitoring credit risk strategies.

Job Description

Reporting to Senior Manager, Credit Card Account Management, this role will provide analytical thought leadership and support for credit risk initiatives related to Cards Account Management, including automated risk decisions (ARDs), either through reactive adjudication decisions or proactive Pre-approval Offers. The successful candidate will work in a fast-paced and results-oriented environment and will be part of a learning culture where ongoing development is encouraged. Specific accountabilities include:

• As a Manager, Group Risk, you will leverage your understanding of consumer credit behaviour to investigate, create, implement, and validate various strategies, scorecards and policies through developing business cases, performing pre and post implementation monitoring and reporting to ensure targets are achieved.

• Gain a deep understanding over complex automated credit decision systems and strategy engines. Translate data driven insights into technology solutions that give the ability to operate and control retail credit strategies to manage credit risk.

• Through advanced analytics involving big data - data collection, wrangling, and exploration - apply statistical techniques to proprietary data to identify features, characteristics, or signals that inform and enable discrimination of credit risk or serve as a leading indicator of potential change in credit risk.

• Work collaboratively with stakeholders and partners to design and recommend solutions - potentially including new decision tools and segmentation, that improve the understanding and quantification of risk. Play an active role in supporting engagement of senior management in socializing and gaining formal approval of recommendations.

• Perform detailed analysis and interpret information to make recommendations to Senior Management and Executives on critical strategies including non-standard and ad-hoc requests as determined by management.

• Through advanced analytics and data mining, translate insights into knowledge to assess and provide effective challenge on the health of the Credit Card portfolio and strategies. Support Risk Management Points of View to inform Management of increasing and emerging risks.

• Work effectively with internal stakeholders, including Business Line and Technology partners, to support / lead the identification, development, implementation and monitoring of strategies and programs, including potentially leading special project teams or cross functional work groups.

• Monitor strategies, using all appropriate quantitative methods and reporting tools, provide insight on variances and make recommendations to further the achievement of Credit Card Lending business objectives, while controlling delinquency and losses within the approved risk appetite and produce those reports on a regular basis.

• Demonstrate governance and control, as well as risk management behaviors in alignment with TD policies and practices.

• Become an SME on the operational aspects of adjudication engine where automated strategy is hosted.


• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest.

• Participate in cross training within own team.

• Develop relationships with internal and external business partners to develop productive working relationships.

• Contribute to a fair, positive, and equitable environment that supports a diverse workforce.


• Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders.

• Builds stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels.

Job Requirements

This role requires a combination of technical skills, project management, business knowledge and interpersonal skills:

Technical and Analytical Skills:

• Experience in data mining and analysis either from a business administration, statistical, mathematical, scientific, or financial background is required

• High Proficiency in SQL, Python, PySpark, SAS, and R as well as Angoss or similar and Tableau or similar. Proficiency in Microsoft Azure would be considered an asset

• Strong analytical ability and problem-solving skills are required to interpret data and draw conclusions

• High Proficiency in MS Office: Excel (including pivot tables, charts and graphics), PowerPoint, Word

• Acute attention to detail to solve problems and overcome challenges

Business Knowledge:

• Advanced knowledge and understanding of credit products

• Experience developing and presenting recommendations to senior management

• Understanding of credit products, policies, and processes

Interpersonal Skills and Project Management:

• Strong ownership mentality and a can-do attitude

• Strong presentation and communication skills

• Flexibility to adapt to rapidly changing requirements

• Proven ability to develop and maintain productive business / peer relationships, including superior communication, interpersonal, and influencing skills in a fast-paced dynamic environment.

• Ability to work independently and in teams, including occasionally managing cross functional or special project teams.

• Must be self-motivated, energetic and results oriented and be committed to adding value to the organization.

• Must possess strong organizational skills and the ability to manage a range of tasks and issues simultaneously to a positive outcome and in a timely manner.

• Participate fully as a team member, promote team effectiveness and contribute to a positive work environment including the ability and desire to engage and coach coworkers.

Education and Accreditation

Post-Secondary degree: Statistics / Applied Mathematics / Actuarial Sciences, MBA / Business degree, Engineering, Computer Science or Economics is preferred. MBA or similar Master's degree would be considered an asset. Prior work experience will be considered as an alternative to the listed academic credentials.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.


Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:


Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.