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Job Information

TD Bank Group Manager, AML Financial Crime Risk Investigations (Enhanced Due Diligence, High Risk Customer Program, Ministerial Directives) in Toronto, Ontario

Work Location:

Toronto, Ontario, Canada



Line of Business:

Financial Crime Risk Management

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Manage/lead a team of specialized professionals in the analysis and/or the investigation process for a specific area and assigns and monitors caseloads to ensure potential regulatory risks and losses to the bank are minimized.

The High Risk Customer Program consist of dedicated and specialized teams with AML subject matter experts with accountabilities to conduct the enhance due diligence of high risk customers. These teams focus on conducting enhanced due diligence as required by Ministerial Directives as issued by the Minister of Finance and communicated to reporting entities by FINTRAC.

The Group Manager, AML Financial Crime Risk Investigation (Enhanced Due Diligence, High Risk Customer Program, Ministerial Directives) reports to the Senior Manager, AML Financial Crime Investigations (AML Enhanced Due Diligence, High Risk Customer Program) and the Associate Vice President (AVP), Head of Canada Enhanced Due Diligence and High Risk Investigations. The Group Manager supports the Senior Manager, and the AVP with the management and oversight of the High Risk Customer Program in Canada focusing on Ministerial Directives while partnering with stakeholders, working with other people managers and investigators to ensure the controls are designed and operating effectively to mitigate the risk and compliance with regulatory requirements as well as the Bank's systems of internal controls.

Additionally, Group Manager oversees and manages the control activities of the High Risk Customer Program as well as a team of AML Financial Crime Investigators who are responsible for conducting EDD of various customers who have been deemed high risk, mitigation of risk such as recommendation to demarket/exit relationships, timely and/or without delay regulatory reporting of potential money laundering and terrorist financing activities.

  • Job Description


  • Provide support to the Senior Manager and the AVP with the oversight and management of the High Risk Customer Program focusing on Ministerial Directives.

  • Provide guidance, direction, oversee and lead a team of AML Financial Crime Investigators who conduct EDD of high risk customers as well as other AML Financial Crime Investigators tasked with conducting maker/checkers and/or quality controls while promoting a culture of compliance and an environment of ongoing employee development and feedback.

  • Ensure investigations, initial and periodic reviews of high risk customers are risk assessed, reviewed, and assigned on a risk based prioritization approach and timely manner.

  • Provide oversight of the investigations, initial and periodic reviews of high risk customers in accordance with the prescribed timelines including internal controls, procedures, and regulatory requirements.

  • Ensure the regulatory reporting is conducted in a timely manner and/or without delay while adhering to regulatory requirements and internal controls.

  • Ensures that other ongoing activities are performed according to established policies and procedures.

  • Lead a team of AML Financial Crime Investigators who conduct EDD to achieve business / operational objectives, maintain effective day-to-day operations and deliver quality service and transaction processing consistent with business objectives

  • Review and assess incoming files and allocate to appropriate Investigators/Investigative Specialists

  • Conduct investigations in the capacity of a working lead where cases have been specifically assigned ensuring proper analysis and investigation standards are followed

  • Prepare applicable documents based on criminal and/or non-criminal proceedings

  • Collaborate with counterparts from other institutions and/or external organizations (e.g., public sector, government, law enforcement) to gather intelligence information where necessary

  • Ensure investigations are professionally conducted and completed in a timely manner

  • Identify and communicate procedural weaknesses to businesses and ensure processes for remediation are in place such as following up for corrective action where applicable

  • Maintain strong awareness of emerging trends and investigative techniques for own area of specialty

  • Represent the department on internal projects/committees for own specialized area as necessary


  • Contribute to the development of the business plan, operationalize the plan and deliver on assigned service/functionality

  • Work with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale

  • Monitor and communicate effectiveness of strategies, programs, and practices related to own area of accountability

  • Ensure programs, policies and practices continue to meet business needs, comply with internal and external requirements, and align with business priorities

  • Proactively identify key business opportunities, research and recommend enhancements/ modifications, develop strategies to achieve recommendations

  • Coordinate activities with partners across the organization, may include HR, Technology, Finance, Risk Mgmt.

  • Ensure team operates in compliance with applicable internal and external requirements, and employees comply with Bank and industry codes of conduct

  • Ensure appropriate reporting and escalation of issues based on risk profile

  • Lead relationships with business lines / corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements

  • Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

  • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite


  • Responsible for management of the overall team providing both leadership and guidance

  • Set targets and objectives for the team, and deliver results

  • Develop a team of professionals in all aspects of related competencies and act as resource and mentor to others

  • Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered

  • Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees

  • Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner

  • Manage employees in compliance with all human resources policies, procedures and guidelines of conduct

  • Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams

  • Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives

  • Act as a brand ambassador for your business area/function and the bank, both internally and/or externally


  • Provides people management leadership by hiring the best talent, setting goals, developing employees, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required

  • Manages a team of Investigators for a specific geographical area/business unit

  • Demonstrates broad and in-depth knowledge of investigative techniques, proper protocol, and financial criminal trends

  • Working Manager role that provides overall direction to the team and assigns and reviews the caseload of others

  • Generally involved in thematic and/or more complex investigations that may have significant reputational/ organizational impact

  • Ability to present and make recommendations to senior management and executives

  • Ensure an integrated approach with other business areas, broader organization, and enterprise as appropriate

  • Coordinates and prioritizes multiple initiatives and manages resource allocation

  • Establishes effective relationships with different Stakeholders, Business Sponsors, Executives and LOB

  • Deep knowledge and understanding of businesses / technology, and organizational practices/ disciplines

  • Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function / business

  • Focus on short to medium-term issues (e.g., 6-12 months)

  • Generally, reports to a Senior Manager or an executive role


  • Undergraduate degree or relevant professional certifications, designations, or equivalent required

  • 7+ years relevant experience

  • Strong knowledge, experience of Canadian AML legislation, requirements and guidance including but not restricted to Financial Transactions Reports Analysis Centre of Canada (FINTRAC), Office of the Superintendent of Financial Institutions (OSFI), Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA)

  • Strong knowledge and subject matter expert of the Ministerial Directives and.

  • Strong knowledge and experience with KYC requirements, EDD and High Risk Customer Program.

  • Strong Knowledge and experience with various entity types and operations that may be deemed high risk in nature such as Money Service Businesses (Principals, Branches and Agents); Dealers in Precious Jewels, Stones or Metals; Politically Exposed Foreign Persons; Crowdfunding Platforms or Crowdfunding Platform Services; Nonbank (third party) Payment Providers and; White Label Automated Bank Machine Providers.

  • Strong knowledge of current and emerging trends, risk and typologies of money laundering, terrorist financing and sanctions.

  • Excellent oral and written communication skills

  • Coaching and counseling skills

  • Ability to delegate work to others, work well independently and ability to collaborate and build positive relationships.

  • Strong decision-making, critical thinking, follow through ability, analytics skills,

  • Ability to respond to shifting priorities quickly and managing competing priorities

  • Skill in leading budgets and resource allocation

  • Skill in using computer applications including MS Office

  • Ability to exercise sound judgment in making decisions.

  • Ability to handle confidential information with discretion

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.


Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:


Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.