Job Information
TD Bank Capacity Planner-Fraud Business Strategy Specialist (US) in Sicklerville, New Jersey
Work Location:
Remote Wilmington (DE) No City Tax
Hours:
40
Pay Details:
$86,840 - $139,360 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Sales & Customer Distribution Support
Job Description:
US Fraud Capacity Planning and Workforce Management, will manage full scope of capacity planning for US Fraud Operations teams. Primary responsibilities are maintenance/creation of detailed capacity planning models as well as capacity review with relevant peers, partners, and executives. Additionally, this position will oversee various Workforce Management routines in partnership with Operations. This team manages full scope of forecast delivery for US Fraud Management team, including US Fraud Operations, Analytics, Digital, Check, Debit Card, Bank Card, Consumer Lending, and Strategic Card from creation of capacity plans, direct expense and fraud loss forecasts to review of all forecasts with peers, partners, and executives.
Depth & Scope:
Oversight of fraud attacks and trends impacting identified area
Partners with senior leadership to implement countermeasures in accordance with strategic goals
Participates in quarterly & annual fraud loss, and operational capacity forecasting exercises
Implements procedure and project changes
Adheres to Change Management protocols
Leverages business level reporting to identify fraud trends and provide insight based on area of oversight
Supports project development, intent & ongoing partner projects; provide risk identification and support the development of business insight for the project
Supports projects/ change by leveraging fraud expertise to help define fraud resilient products through the development of business level requirements and processes
Provides post launch Project and IT/ technology validation and issue management to ensure business and or fraud requirements are met
Ensures Fraud policy/process alignment & implementation for both fraud and supported business lines
Provides monthly business partner loss/operational performance updates and participate in review sessions
May be responsible for the day to day management of Fraud vendors
When working on formal projects, expectation is these projects are a moderate cost and risk rating/tier
Education & Experience:
Bachelor's degree in a related discipline
Bachelor's degree in Finance, Business, or Accounting, Preferred
3-5 Years of related experience preferred in Finance, modeling, and/or capacity planning, or project management experience related to finance, modeling, and/or capacity planning
Preferred ability to create forecast modeling
Ability to effectively manage multiple projects and priorities simultaneously. preferred
Supervisory experience preferred
Excellent Excel and PowerPoint skills preferred
Proven ability to gather information and recommend solutions preferred
Experience in fraud management preferred
3-5 years of work experience in a related capacity
Proficient with Microsoft Office applications; Advanced Excel preferred
Excellent process improvement skills, including the ability to evaluate procedures and recommend improvements preferred
Strong interpersonal skills; comfortable interacting with team members of all levels preferred
Excellent problem-solving and decision-making skills preferred
Exceptional active listening skills preferred
Proven ability to meet deadlines while simultaneously working on multiple tasks preferred
People management experience is an asset.
Given the multiple business units the team supports, a proven ability to develop effective relationships with internal and external business partners is preferred
Strong communication skills and a proven ability to develop effective relationships with external and internal business partners are preferred
Skilled in managing budgets, P&L and resource allocation
Ability to handle confidential information with discretion
Customer Accountabilities:
Supports the strategic direction of the fraud supported business and play a key role in the implementation of the overall business strategy while balancing Customer experience and fraud risk
Participates in identifying, designing and testing solutions and supporting the implementation of business projects/initiatives
Participates in discussion on strategic goals with partners in any given portfolio (output is roadmap and/ or strategic plan/ deliverables/ frameworks/ short to long term goals etc.)
Works effectively with multiple teams across a broad spectrum of initiatives and functional domains, influencing and aligning others as needed
Shareholder Accountabilities:
Collaborates with partners on business challenges and deliver fact-based advice that aligns to strategy and drives shareholder value
Supports the development and implementation of operational strategies/ standards/procedures and objectives to achieve measurable excellence in the quality delivery of sales, service, and products aligned with “industry best practice” and overall enterprise strategy and objectives
Participates in establishing and executing development/ input on fraud impact for business cases as well as drive towards execution of deliverables to meet the desired results
Develops and delivers presentations/ communications to management, stakeholders, and project owners after ensuring data analysis and insights are reviewed by management to validate accuracy and minimize errors
Will support the development of business requirements and facilitate project execution as well as educate/ train business users on how to integrate analytics into Decisions
Keeps abreast of emerging issues, trends, and evolving fraud risks and assess potential impacts to the Bank
Assesses/ identifies key issues and escalate to appropriate levels and relevant stakeholders where required
Maintains a culture of risk management and control, supported by effective processes and sound infrastructure and in alignment with risk appetite
Employee/Team Accountabilities:
Provides thought leadership and/or industry knowledge for own area of expertise
Supports a positive work environment that promotes service to the business, quality, innovation and teamwork; ensure timely communication of issues/ points of interest
Identifies and recommends opportunities to enhance productivity, effectiveness, and operational efficiency
Works effectively as a team, supporting other members of the team in achieving business objectives and providing client services
Participates in knowledge transfer within the team and business units
Role model behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture
Creates an extraordinary place to work, advance and sustain a unique, inclusive culture that reflects TD’s diversity agenda, and creates an extraordinary employee experience
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Never
Crawling – Never
Climbing – Never
Reaching overhead – Never
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards)
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.