TD Bank Jobs

Job Information

TD Bank Workforce Manager/Residential Lending in Phoenix, Arizona


Job Title:

Workforce Manager/Residential Lending

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit .

Auto req ID:


Department Overview:

This Workforce Manager will work in Real Estate Secured Lending (RESL), which involves a complex product portfolio and multiple operational roles with varying responsibilities. Work consists of a wide variety of loan products with different complexities, task times and required resources. Job function includes complex tactical and strategic resource planning to inform RESL leadership/management team of capacity and hiring needs, as well as optimal deployment/management of resources.

Demonstrated experience with tactical and strategic resource planning in similar complex work environments.


United States

Job Requirements:

  • Beginning with a solid understanding of reporting requirements in the Banks Residential Lending operations environment, assumes responsibility for maintenance of existing reporting requirements

  • Sets design requirements for new reporting solutions that build upon and enhance the quality of existing operations reporting requirements, and as such be comfortable translating business requirements into technology requirements

  • Understands business partner needs, with a particular emphasis on the US credit, debit, and checking business line portfolios

  • Maps available data from the operational level to enterprise level reporting, and build both manual and automated mechanisms for ensuring that data is retrieved on a regular, repeatable basis

  • Interprets retrieved data to drive actionable business insights, and prepare and package those insights with a high degree of quality and consistency

  • Develops and assist with the implementation of data related policies and standards

  • Provides expertise on systems functionalities like the creation of reports and ways to use data efficiently

  • Conducts data analysis identifying operational fraud trends

  • Conducts ad-hoc reporting and analysis as required to support both the US Fraud operations needs as well as those of the Business Management & Governance team and the broader FC&FMG business group

  • Must be eligible for employment under regulatory standards applicable to the position.


Standard Business Hours

Job Description:

The WFM Manager, US Operations, RESL, manages functions and maintains scheduling, forecasting, capacity planning, process optimization and best practices are implemented. The role requires a solid understanding of and familiarity with typical bank middle and back office information processing systems. Additionally, the role must be able to derive informative insights from myriad and disparate data sources and be able to report those insights along with other critical information in a succinct and easy to consume fashion.


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Arizona, Florida, Maine, New Jersey, North Carolina, South Carolina


Charlotte, Jacksonville, Lewiston, Lexington, Mount Laurel, Phoenix


  • Undergraduate level education in Business/Computer Science/Mathematics/Economics or other quantitative discipline

  • Demonstrated experience with tactical and strategic resource planning in similar complex work environments preferred - Residential Lending

  • 7+ years experience preferred

  • Fraud accreditations, such as CFE, is preferred

  • Experience in tailoring communication to ensure that technical details are thoroughly researched, while communications are clearly rolled up to ensure the business is fully aware of the implications of decisions without being overwhelmed by technical terminology

  • Well-developed analytical and problem solving skills and demonstrated ability to work independently are required, as initially this role will be a single contributor and will be required to maintain an existing work portfolio while building a team

  • The candidate should have an ability and interest in working with data, preferably with the ability to understand and explain a logical entity relationship diagram

  • Demonstrated time management and organizational skills with the ability to prioritize and manage multiple initiatives in order to meet deadlines while ensuring high quality of work

  • Strong communication and presentation skills with demonstrated ability to provide clear and concise summary of relevant data to Senior Leadership

  • Experience within Data Warehousing /Business Intelligence environment preferred

  • Experience in the banking fraud business, in particular with large US bank operations

  • Proven history of making an impact, developing and executing on strategies and delivering superior results in a high volume, fast paced environment

  • Excellent team player with demonstrated relationship management skills and a superior ability to make motivate a team and make things happen through the use of positive influence

  • Knowledge of related rules and regulations is preferred Work Location: 151 Corley Mill Road, 9715 Gate Parkway N, Bates Mill #3 (140 Mill Street), Mount Laurel - 12000 Horizon Way, Remote Charlotte, Remote Phoenix Business Line: TD Bank AMCB Job Category - Primary: Operations & Underwriting Job Category(s): Operations & Underwriting **Province/State (Primary): Florida ProvState 2: Maine ProvState 3: New Jersey ProvState 4: North Carolina ProvState 5: South Carolina ProvState 6: Arizona City (Primary): Jacksonville City(s) 2: Lewiston City(s) 3: Mount Laurel City(s) 4: Charlotte City(s) 5: Lexington City(s) 6: Phoenix Job Family: Business Intelligence and Reporting Time Type: Full Time Employment Type: Regular Work Remotely: Statewide

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.