TD Bank Sr Mgr Tech Del/Partner Mgmt (US) in Philadelphia, Pennsylvania
Sr Mgr Tech Del/Partner Mgmt (US)
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us . Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBankUS and www.twitter.com/TDNewsUS .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com .
We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.
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Building a World-Class, Diverse and Inclusive Technology Team at TD
We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart.
The Manager Technology Delivery / Partner Management builds and maintains strong business relationship with assigned clients / internal partners and provides direction and guidance on optimal technology solutions/services to meet business needs. The position generally manages a varied team of IT professionals and bridges the gap between the business and technology, and leverages resources across functional or specialized technology areas to ensure end to end delivery of agreed upon solutions or services within planned forecasts / cost estimates. Role generally supports a significant Business area, Product Group, Enterprise Platform, Service or Capability within a Segment CIO or Functional area.
US TD Footprint
What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. Here are the minimum requirements for this position:
Undergraduate degree or Technical Certificate.
Graduate Degree preferred.
10+ years relevant experience.
Expert knowledge and understanding of business and bank technology standards (e.g., infrastructure, architecture, processes, applications, platforms, services) and managing/directing teams and projects.
Willingness, motivation and ability to set work direction at an operational level, work autonomously in the management of the unit and collaborate with other business or technology leaders to establish and execute on common goals with a medium- to longer-term business perspective.
Ability to oversee a sizeable and varied team of technology professionals (e.g., up to 50+ consisting of Application Developers, Solutions Designers, Business Systems Analysts, Specialists, and/or Project Managers) in an integrator role, covering end-to-end delivery of complex projects, system enhancements / applications and/or application or service management.
Comfortable and capable of supporting a significant business area, product group, enterprise platform, service or capability under a segment CIO or technology functional area.
Readiness to direct or manage large-scale applications and projects across multiple product lines and businesses, involving significant scope and complexity.
Understanding of strategic direction (including financials) and champions alliances to benefit TD and/or department; advocates for operational improvements to enhance the division’s value to the organization.
Must be eligible for employment under regulatory standards applicable to the position.
About This Role
We are looking for someone to build and maintain strong business relationships with assigned clients, internal partners, and provide direction and guidance on optimal technology solutions/services to meet business needs. The position generally manages a varied team of IT professionals and bridges the business and technology gaps, leverages resources across functional or specialized technology areas to ensure end-to-end delivery of agreed upon solutions or services within planned forecasts and cost estimates. You will support a significant business area, product group, enterprise platform, service or capability within a segment CIO or functional area.
Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here are the essential job functions of this position:
Lead and manage end-to-end technology solutions or services delivery for a key business line, portfolio, assigned segment or enterprise area with a clear focus on strategic planning, schedule management, scope, change and issues management, client communication and overall resourcing and financial costs on a longer-term basis.
Responsible for project delivery for application sets within their scope, commissioning projects to be executed by technology project managers.
Act as a solutions integrator; provide a flexible approach by offering and negotiating options with clients that balance service levels, cost and risk.
Communicate business vision, goals and portfolio priorities to team members (e.g. Application Owners / Development Managers, Business Systems Analysis, Platform / Service and/or Technology Project Managers etc.).
Develop impact assessments, manage delivery schedules, perform risk assessments to consistently manage operational processes (time reporting).
Work with project managers to ensure they comply with the capacity forecasting process.
Report on portfolio progress, status, overall health and individual applications.
Assess issues or change requests, determine what to report.
Lead the development of total cost of ownership estimates for applications and services, monitor and track to established plans with Finance and Business Management team
Measure, monitor projects, stay within budget, meet or exceed expectations.
Assess work plans, identify scheduling issues, report and escalate, as needed.
Track major project deliverables; share updates; support initiatives aimed at cost reduction and faster time-to-market.
Ensure there's understanding of operational, reputational, and intellectual risks, advise to minimize, escalate if necessary.
Know the competition, customer and industry trends, innovation; pinpoint relevant research opportunities.
Maintain high level of customer service, ensure commitments are met; recommend appropriate actions to enhance service levels, through effective service level management practices/ agreements.
Other duties as assigned • Driving Requirements: • Travel Requirements:
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Connecticut, District of Columbia, Delaware, Florida, Georgia, Massachusetts, Maryland, Maine, North Carolina, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, South Carolina, Virginia, Vermont, TD Footprint
Atlanta, Baltimore City, Boston, Burlington, Charlotte, Cherry Hill, Concord, Fairfield, Greenville, Miami, Mount Laurel, New York, Philadelphia, Portland, Providence, TD Footprint, Vienna, Washington, Wilmington
Preferred Qualifications - Here are the preferred qualifications for this role:
Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy
Supports the creation of goals and objectives for the business unit/function as well as communicate those goals and objectives to the team
Builds capability support / executes plans to acquire, develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies
Role model behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture
Creates an extraordinary place to work advance and sustain a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience
Leads, coaches and develops a highly effective team by ensuring ongoing training and performance and development management
4140 Church Road, 475 Southeast Port St. Lucie Boulevard, 70 Gray Road West Falmouth Crossing, Mt Laurel - Technology Center - 17000 Horizon Way
TD Bank AMCB
Job Category - Primary:
Technology Delivery/ Partner Mgmt
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District of Columbia
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