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TD Bank Head of Commercial Distribution Regulatory Programs in New York, New York


Job Title:

Head of Commercial Distribution Regulatory Programs

Company Overview:

Our Values

At TD, we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and behaviors. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career, and be part of our caring and inclusive culture.

Making Your Well-being a Priority

A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment, so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

How We Work

At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they’ll always have access to the TD community to experience our culture of care.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

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Department Overview:

The Head, Regional Commercial Programs and Operational Performance owns and manages all governance and support programs including: ongoing monitoring and review of processes, all investigations and escalated issues, identifies trends and issues through reporting and analytics, to ensure risks are mitigated. This job is also responsible for providing strategic support to management on all regulatory and governance issues. Assesses the effectiveness of the operational controls for all Lines of Business in the Regional Commercial Bank, including conducting research as required to determine best practices.


United States

Job Requirements:

  • Education & Experience:

  • Bachelor’s degree required

  • Graduate Degree or progressive work experience in addition to experience below

  • 10 +years' experience in leading large operational functions, with experience in implementing operational controls and governance programs, including policy and process development

  • Proven history of making an impact, developing and executing on strategies and delivering superior results in both the short and long term

  • Demonstrates experience successfully leading large scale change initiatives

  • Proven ability in developing and deploying a vision and impact/influence others to align to that vision

  • Be known for providing creative thought leadership while also listening and engaging others to provide input in the shaping of that vision

  • Strong people management skills with demonstrated experience in leading high performing teams

  • Powerful communicator who engages colleagues, business partners, external stakeholders, and employees and who is a strong advocate and leader in delivering a positive employee experience

  • Confident presentation and facilitation skills and strong interpersonal and leadership skills to facilitate working with senior management at all levels

  • Demonstrates relationship building skills, with a superior ability to make things happen through the use of positive influence

  • Expertise in working effectively in teams – requires a track record of working cross-organizationally and with multiple stakeholders at varying levels

  • Robust organizational skills with the ability to work in a fast paced environment and manage multiple deadlines and priorities

  • Must be eligible for employment under regulatory standards applicable to the position.

Customer Accountabilities:

  • Understands and supports the Bank’s Customer Service Strategy

  • Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders

  • Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity

  • Leads, coaches and models quality service delivery at every interaction

  • Supports the ongoing improvement of the partner/Customer experience



Job Details:

Depth & Scope:

  • Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

  • Responsible for managing the Regional Commercial Bank's Road To Strong Program and ensuring that all LOBs are in strict adherence to the required mandates for maintaining a Strong Rated level in the program

  • Maintains an effective ongoing Quality Control risk mitigation program designed to detect and mitigate internal audit and regulatory violations of internal policies and procedures

  • Works with business unit management/partners to develop and implement proactive strategies, action plans and programs to effectively manage audits as well as regulatory and governance issues

  • Responsible for proactive identification of business line emerging risks through the Quality Control and Key Risk Indicator programs, and deployment of applicable controls, policies, procedures, tools and resources critical to operational excellence, risk mitigation, credit/process losses, reputational and financial risk required to protect the business segment

  • Oversees and manages the testing programs directly identified through the process level Risk & Control Self-Assessment, Quality Control and Quality Assurance Program for the business segment

  • Works with Operational Risk Management and Enterprise Risk Management on business line risk tolerances related to operational risks and credit risks for board reporting

  • Works with Small Business and Corporate Business Lines

  • Acts as a subject matter expert, where needed and works for key partners in Credit Management and Credit Risk Management on identifying root causes and issues that impact the Bank's risk appetite

  • Works with Small Business and Corporate Business Lines like Treasury Management Services to identify improvements in their daily business practices aimed at reducing risk and improving the quality assurance standards

  • Manages the Regional Commercial Bank's Model Risk Management Program and ensures LOBs are adhering to the required protocols of performance monitoring and attestations

  • Participates in Risk Advisory Council meetings and other senior stakeholder meetings, providing insight and input to policies, procedures and business strategies

  • Works with the Head of Governance and Controls to ensure oversight of business lines compliance/risk controls and periodically evaluate risk mitigation efforts to make adjustments as risk/department influences change

  • Works with Head of Governance and Controls and Team Leaders across Regional Commercial to achieve successful audits and exams

  • Participates in civic and industry activities to promote the growth and development of the community and a positive image for the Company

  • Takes accountability for creating a positive Employee Experience for the team as a whole

  • Establishes an open line of communication with staff and relays appropriate information in a timely manner fostering a culture of transparency

  • Promotes a Customer service driven model across all managed departments

  • This role supports all Regional Commercial Bank inclusive of Credit Management, Small Business Credit Center, Small Business Product Management and Sales, Strategy and Reporting, Treasury Management Services and Business Banking Product Management


Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.


If you are a candidate with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

How We're Helping Make an Impact in Communities

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

We look forward to hearing from you!


New York


New York


Shareholder Accountabilities:

  • Represents TD at civic, professional and bank-sponsored events; serves on non-profit boards and participates in professional organizations

  • Represents the franchise both internally and externally; develop and maintain relationships with major clients, regulators, and the investment community and, with other TD leaders, support a high, positive public profile for the TD franchise

  • Supports the development and implementation of operational strategies and objectives to achieve measurable excellence in the quality delivery of sales, service, and products aligned with Best Run concepts and overall enterprise strategy and objectives

  • Participates in establishing and executing plans and goals for the Business to drive toward results

  • Develops and maintains an operating budget, ensuring adherence to budget

  • May delegate budgetary assignments to direct reports, but maintains overall budgetary responsibility and oversight

  • Provides financial reports and analysis including budget variances to management on a regular basis

  • Communicates business strategies, programs and practices – establish and operate change strategy throughout the organization

  • Delivers business services, functions and capabilities that optimize the use of process, technology and our people, and take advantage of TD’s scale and operating model

  • Ensures TD is a best run, integrated, customer-focused, growth organization

  • Understands business unit/function’s own risk appetite statement, objectives for risk and control, and measures, where applicable, making sure these are aligned with TD’s Risk Appetite

  • Ensures that the business/function operates within TD’s Risk Appetite by tracking key metrics against its policies, procedures and limits

  • Successfully completed all required job specific, compliance-related training and ensure team members complete all required training

  • Understands, utilizes and follows compliance/risk and control programs

  • Consults with all risk functions in the development and documentation of policies, procedures and controls, for all department processes

  • Ensures ongoing compliance with internal/external audit and regulatory requirements

  • Provides prompt and comprehensive response to all external audit, regulator and compliance requests and findings

  • Maintains appropriate records of action plans

Employee/Team Accountabilities:

  • Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy

  • Supports the creation of goals and objectives for the business unit/function

  • Communicates those goals and objectives to the team

  • Builds capability – support/execute plans to acquire, develop and retain the diverse teams with the skills and experience necessary to realizes on current and future business strategies

  • Role model behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture

  • Creates an extraordinary place to work — advance and sustain a unique, inclusive culture that reflects TD’s diversity agenda, and creates an extraordinary employee experience

  • Leads, coaches and develops a highly effective team by ensuring ongoing training and performance and development management

Work Location:

1 Vanderbilt Avenue Corporate

Business Line:


Job Category - Primary:

Commercial Banking

Job Category(s):

Commercial Banking

State (Primary):

New York

City (Primary):

New York

Time Type:

Full Time

Employment Type:


Pay Range:

$160,000 - $220,000 annually

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.