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TD Bank WFM Manager in Mount Laurel, New Jersey


Job Title:

WFM Manager

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit at Find TD Bank on Facebook at and on Twitter at .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit at .

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Department Overview:

Workforce manager will work in Real Estate Secured Lending (RESL) which involves a complex product portfolio and multiple operational roles with varying responsibilities. Work consists of a wide variety of loan products with different complexities, task times and required resources. Job function includes complex tactical and strategic resource planning to inform RESL leadership/management team of capacity and hiring needs, as well as optimal deployment/management of resources.

Demonstrated experience with tactical and strategic resource planning in similar complex work environments


United States

Job Requirements:

  • Builds foundational skills in the Work Force Management and/or Data Analytics and Reporting discipline, while developing strong partnerships with business executives, people managers and employees, and key partners as you learn how to best provide support and solutions to the North American Phone Channel.

  • Partners with executives and participates in the success of the business by offering strategic solutions which align with the CoE support responsibilities

  • Develops individual runway for EWFM and/or Data Analytics and Reporting roles gaining the following competencies: Leadership, Relationship Management, Frontline Management, Coaching, Problem Solving and Strategic Thinking

  • Acts as a champion to support the vision of the business and EWFM through leadership

  • Meets key milestones and timelines established during the program

  • Proactively builds and demonstrates a solid understanding of EWFM and/or Data Analytics and Reporting practices and policies

  • Must be eligible for employment under regulatory standards applicable to the position.


Standard Business Hours

Job Description:

The WFM Manager supports and manages the operational and workforce management functions across all contact center businesses in various geographical locations; ensuring scheduling, forecasting, enterprise capacity planning, workforce management process optimization and best practices are implemented. The WFM Manager is exposed to the various WFM functions of scheduling, intra-day, forecasting and Capacity planning which will allow you to gain valuable experience in contact center operations Additionally, this job works on projects and initiatives specific to the business needs within Enterprise Workforce Management.


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Florida, Maine, New Jersey, South Carolina


Jacksonville, Lewiston, Lexington, Mount Laurel


  • 7 years' experience

  • Post-secondary education in a business related designation is preferred

  • Demonstrated experience with tactical and strategic resource planning in similar complex work environments preferred

  • Strong interpersonal skills, the drive energy and commitment to learn, grow and succeed

  • Learning agility, strategic thinking skills, and demonstrated ownership of your personal development

  • Exceptional Strategic insight; having a compelling vision and engaging others in achieving it, providing thought leadership, and constantly striving to find new ways to do things better

  • Organizational awareness; knowing how to engage the organization to get things done, deal with complex change, and enhance TD's brand

  • Focusing on what matters most and developing sound business acumen

  • Understanding the business from the ground up and the key levers that will deliver superior results

  • Excellent Relationship Management, consensus building and strong influencing skills; able to work effectively with a variety of stakeholders

  • Strong leadership capabilities; knowing how to lead high performing individuals/teams, communicating well, and taking the time to mentor and develop others

  • High tolerance for the pressure of constant change and stringent timelines is required

  • Be comfortable making critical decisions quickly

  • Clearly present information through the spoken and/or written word, influence or persuade others through oral presentation in positive or negative circumstances, listens well, able to write clearly in a variety of communication settings and styles

  • Previous experience in a call center environment is an asset Work Location: 151 Corley Mill Road, 9715 Gate Parkway N, Bates Mill #3 (140 Mill Street), Mount Laurel - 12000 Horizon Way Business Line: TD Bank AMCB Job Category - Primary: Operations & Underwriting Job Category(s): Operations & Underwriting **Province/State (Primary): New Jersey ProvState 2: Maine ProvState 3: South Carolina ProvState 4: Florida City (Primary): Mount Laurel City(s) 2: Lewiston City(s) 3: Lexington City(s) 4: Jacksonville Job Family: Business Programs & Delivery Time Type: Full Time Employment Type: Regular

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