TD Bank Team Sales Mgr Direct ConsLend in Mount Laurel, New Jersey
Team Sales Mgr Direct ConsLend
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. (http://www.tdbank.com/) Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com (http://www.td.com/) .
Auto req ID:
•\tAssigns specialists with questions/resource navigation/walk up traffic; takes over escalated calls and follow up to ensure resolution. Interacts with other business lines such as Research, Payoffs, Escrow, etc. to assist with customer resolution.
•\tPrepares for coaching sessions, team meetings and facilitating the meetings
•\tConducts call listening via side-by-side or through Verint and provide real time feedback
•\tReviews scorecard, daily reports (mortgage reports, pipeline, etc.); sends daily updates, monitors real time adherence, creates a daily plan to identify top priorities and how to reinforce. Attends GM meetings, Pillar meetings and business updates.
•\tPerforms touch points with specialists on attendance trends, HR issues, performance conversations and recognition
•\tReviews Compliance scorecards to identify trends; PCN, EWR, Diamond and Timesheets
The Team Manager provides overall direction, corporate vision and communication to assigned staff in the Call Center on a day to day basis to drive efficiencies and raise the bar on WOW! service to our Customers. This job develops, coaches and motivates Employees to achieve personal/team production goals and professional/personal development objectives.
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
New Jersey, North Carolina, Virginia
Charlotte, Mount Laurel, Richmond (VA)
•\tHigh School diploma or equivalent
•\t1+ years related experience required
•\tPrior leadership experience or progressive responsible Call Center/Bank experience
•\tAbility to coach and mentor others
•\tAbility to provide conflict resolution
•\tStrong ability to successfully balance competing priorities in a fast paced environment
•\tStrong analytical skills with ability to identify problems and implement solutions
•\tStrong communication skills, both verbal and written with ability to successfully influence others
•\tExcellent Customer service and computer skills
•\tMust be available to work flexible hours determined by the needs of the department which may include weekends, nights and holidays
•\tCross trained in specialty queues preferred
•\tThis position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007
•\tMust be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36
•\tMust be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007
•\tSatisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position
Remote Mount Laurel
TD Bank AMCB
Job Category - Primary:
Call Center, Sales & Business Development
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.