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TD Bank Senior IT Support Specialist in Mount Laurel, New Jersey


Job Title:

Senior IT Support Specialist

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit .

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Department Overview:

Building a World-Class, Diverse and Inclusive Technology Team at TD

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for


United States

Job Requirements:

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. Here are the minimum requirements for this position:

  • Undergraduate Degree or Technical Certificate.

  • Graduate Degree Preferred.

  • 10+ years relevant experience.

  • Ability to work independently on projects that are advanced in complexity, multifaceted and diverse in scope.

  • Readiness to provide leadership and direction to a larger group of IT professionals.

  • Strong subject matter expertise (possessing specialized knowledge in multiple areas) and advocacy skills (to promote integrated delivery of support and solutions), passion to provide recommendations on how to improve and enhance things.

  • Ability to consult with and direct others on topics related to operational support and solutions.

  • Strength in foreseeing issues and gaps and identifying emerging industry trends (i.e. future- focused).

  • Leadership in enhancing knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.

  • Willingness to work effectively as a team, helping others to resolve critical service issues.

  • Interest and drive to gain expertise of system development methodologies, key business initiatives/issues, IT implications for systems/technologies and impact on business solutions.

  • Must be eligible for employment under regulatory standards applicable to the position.



Job Description:

About This Role

We are looking for someone to provide expert advice and lead in system and applications planning, performance, availability, integration, operations and/or release and deployment management.

Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here are the essential job functions of this position:

•\tDefine, deploy and lead systems/applications and technical infrastructure operations to support clients and applications.

•\tIdentify, recommend, source, negotiate and implement solutions (buy/build/reuse) to enhance customer experience, availability, and/or reduce cost in support of client needs.

•\tInfluence product direction, foresee issues and gaps, identify solutions and work comfortably with leading edge products that are untested/ unproven in the market.

•\tManage complex application deployment in load balanced service-oriented environment.

•\tMay help test, debug, analyze and document environment components.

•\tResearch and analyze business requirements to recommend the best solutions within the business technology architecture. collect environment requirements for infrastructure implementation by analyzing the current system environment, using technical tools and utilities.

•\tDevelop and configure environments from conceptualization through stabilization using various platforms.

•\tTroubleshoot initial failures, coordination of resolution efforts and communication with appropriate members.

•\tWork with Architects to ensure that environment modifications interact appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet performance requirements of the project.

•\tDevelop and recommend technical strategies and solutions to maintain and/or expand service levels.

•\tCollaborate with business leaders, IT professionals, vendors to assess viability/priority of projects, ensure issues are clearly communicated.

•\tLead / contribute to the project management processes conduct pre and post implementation reviews.

•\tIntegrate technical solutions with the business environment, recognizing systems interdependencies and reusability, and ensuring seamless delivery.

•\tEnsure appropriate security levels are established and maintained for processes, information exchange and system implementations.


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Florida, Maine, New Jersey, South Carolina


Falmouth (ME), Greenville, Lexington, Mount Laurel, West Palm Beach


Preferred Qualifications - Here are the preferred qualifications for this role:

•\tStrong infrastructure background.

•\tThorough problem determination skills to troubleshoot and resolve business application issues.

•\tWorking knowledge with OS technologies (Windows, Linux, AIX)

•\tWorking knowledge of Distributed Server environments

•\tWorking knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN).

•\tWorking knowledge of Cloud and Virtual infrastructure

•\tExcellent communication Skills

Work Location:

151 Corley Mill Road, 70 Gray Road West Falmouth Crossing, Greenville Campus Building B - 200 Carolina Point Parkway, Mt Laurel - Technology Center - 17000 Horizon Way

Business Line:


Job Category - Primary:

Technology Solutions

Job Category(s):

Technology Solutions

**Province/State (Primary):

New Jersey

ProvState 2:


ProvState 3:

South Carolina

ProvState 4:


City (Primary):

Mount Laurel

City(s) 2:

Falmouth (ME)

City(s) 3:

Greenville, Lexington

City(s) 4:

West Palm Beach

Job Family:

IT Application Support

Time Type:

Full Time

Employment Type:


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