TD Bank Senior IT Support Analyst in Mount Laurel, New Jersey
Senior IT Support Analyst
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com .
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What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. Here are the minimum requirements for this position:
Undergraduate Degree or Technical Certificate.
5-7 years relevant experience.
•\tThorough problem determination skills to troubleshoot and resolve business application issues.
•\tThorough knowledge with OS technologies (Windows, Linux, AIX)
•\tWorking knowledge of Distributed Server environments
•\tWorking knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN).
•\tWorking knowledge of Microsoft Operations Manager, IBM Tivoli Monitoring and DynaTrace monitoring, Splunk and Datadog.
•\tComfortable with working in a rapidly changing, technically complex environment.
•\tProficiency with MS office product suite (Word, Excel, PowerPoint etc.).
•\tThorough knowledge of middleware technologies (JBOSS, WebSphere, WebLogic, NodeJS)
•\tWorking knowledge of web server technologies (IHS, Tomcat, IIS)
•\tStrong automation skills with proficiency in script languages shell/Perl/Python in Unix/Linux environments
•\tKnowledge of Automation tools (Rundeck, ServiceNow)
•\tKnowledge of public cloud platforms (Azure)
•\tFamiliarity with DevOps, Agile methodologies and processes
•\tAbility to perform multiple tasks in a fast-paced dynamic environment.
•\tAptitude to influence other technical teams on the incident calls and articulate troubleshooting steps effectively.
•\tMandatory qualifications include excellent communication (both written and oral) and interpersonal skills. Candidate must be organized, self-motivated, as well as a team player and be able to participate in the knowledge transfer of information with peers and management
8am - 5pm
About This Role
The Senior IT Support Analyst provides a broad range of operational service / support which may include environment management, maintenance, monitoring, performance and incident management and/or production support activities to enable technology for own area of specialization.
Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here are the essential job functions of this position:
•\tWorks independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others.
•\tActs as subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution.
•\tLeads the support of highly complex and/or comprehensive applications/systems and/or business lines.
•\tIdentifies root causes and implements targeted and controlled remediation plans.
•\tEnsure systems and operational availability meets or exceeds negotiated service levels for applications
•\tMaintains the production environment and works with other technology areas to identify production issues or takes support calls to manage production incidents from inception to resolution
•\tPerform non-standardized complex tasks for Major Incidents (MIs) and P1, P2, some P3 and P4 incidents and service requests
•\tForesee technical issues and gaps, identify solutions before they impact users. Participate in problem determination sessions.
•\tCoordination of resolution efforts with multiple teams for complex issues
•\tResponsible for higher complexity operational and preventive maintenance tasks.
•\tIdentify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the team
•\tAble to be accessible via a mobile device to support on-call function. Participates in 24/7 on-call rotation and project work night and/or weekends.
•\tSupport the installation, configuration, upgrade of business applications/systems in co-ordination with appropriate stakeholders.
•\tResearches industry standards, best practices and new innovations in technology and makes recommendations.
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Maine, New Jersey
Falmouth, Lewiston, Mount Laurel
6 Atlantis Way, 70 Gray Road West Falmouth Crossing, Mt Laurel - Technology Center - 17000 Horizon Way
TD Bank AMCB
Job Category - Primary:
IT Application Support
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