TD Bank Release Lead/Senior IT Support Analyst (US) in Mount Laurel, New Jersey
Release Lead/Senior IT Support Analyst (US)
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com .
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Building a World-Class, Diverse and Inclusive Technology Team at TD
We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for
What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. Here are the minimum requirements for this position:
Undergraduate Degree or Technical Certificate.
5-7 years relevant experience.
Adeptness at configuring, upgrading, and administering business applications, in co-ordination with appropriate stakeholders.
Ability to work independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others.
Strong subject matter expertise, as you prepare to provide clients, team, and/or project team with technical guidance and assist with highly complex troubleshooting/problem resolution.
High comfort level in leading the support of highly complex and/or comprehensive applications/systems and/or business lines.
Strength in identifying root causes and implementing targeted and controlled remediation plans.
Readiness to review, participate in and implement procedures.
Strength in consulting with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to your own area.
Strong interpersonal communication skills and can work effectively with vendors to fulfill support requirements.
Possession of effective change management discipline.
Willingness to work effectively as a team, helping others to resolve critical service issues.
Leadership in enhancing knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.
Interest and drive to enhance knowledge/expertise by staying abreast of industry and business trends, research industry standards, best practices and new innovations, make recommendations.
Confidence acting as a reference for team members or clients.
Must be eligible for employment under regulatory standards applicable to the position.
About This Role
We are looking for someone to provide a broad range of systems and application support, research and analysis, administration, performance availability monitoring and management.
Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here are the essential job functions of this position:
Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate
• Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk
• Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams
• Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met
• Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
• Partners with relevant teams to schedule packaging and release new applications in a timely manner;
Perform controlled incident resolution including prioritization and escalation, involving business and technology partners as appropriate.
Service applications and systems, provide application, systems, operational availability levels that meet or exceed standards and service levels already established, while minimizing operational risk.
Promptly schedule packaging and release new applications in a timely manner, reduce change execution times by planning implementations with parallel work streams (while working with stakeholders as appropriate).
Strive to improve production environment stability by working with others to set up, maintain and monitor applications and systems, while meeting availability targets.
Provide prompt, effective day-to-day support, accurately identify and resolve issues, perform controlled and timely incident resolution all while making client satisfaction a top priority.
Deliver effective and defect-free support (application, software and operations), research system issues and opportunities, recommend changes, oversee execution, keep accurate documentation.
Design, review, integrate application requirements (e.g. functional, security, integration, performance, quality, operations).
Address application, cross-capability and cross-release issues.
Gain understanding of technical aspects of project and break-fix development related to the application, advise developers and solution designers.
Assume incident management role (communicator, tracker, escalator, driver, etc.).
Monitor system life cycles, ensure both specs and functionality support business objectives and architecture decisions, re-develop as required.
Use meaningful metrics to monitor environment performance.
Improve performance and resource utilization by assessing and analyzing opportunities to optimize the operational environment.
Follow established processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required.
Comply with both disaster and business recovery plans.
Identify/implement process improvements to enhance revenue, customer experience and reduce costs.
Support business case development, RFI/RFP and SLAs with vendors.
Other duties as assigned • Driving Requirements: • Travel Requirements:
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Preferred Qualifications - Here are the preferred qualifications for this role:
Mt Laurel - 6000 Atrium Way
Job Category - Primary:
IT Application Support
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