TD Bank Manager Tech Delivery/Partner Management in Mount Laurel, New Jersey
Manager Tech Delivery/Partner Management
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com .
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What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. Here are the minimum requirements for this position:
Undergraduate degree or Technical Certificate.
Graduate Degree preferred.
7+ years relevant experience.
Advanced knowledge and understanding of business and bank technology standards (e.g., infrastructure, architecture, processes, applications, platforms, services) and managing people and projects.
Knowledge of external competition, industry and/or market trends in relation to your own business.
Ability to manage multiple teams and projects with increasing degree of complexity and broad scope (e.g., multi-function within business line).
Willingness, motivation and ability to work independently (and autonomously) in the management of projects, teams and operational discipline, and can develop strategic thinking and planning throughout work plan execution (short- to medium-term business perspective).
Proficiency in managing system enhancements, new releases or projects of moderate scope and complexity.
Readiness to manage or lead a group (e.g., <25) (e.g., developers, analysts, specialists, administrators, project managers).
Design and develop resolutions, plans and strategies for operational advancement.
Must be eligible for employment under regulatory standards applicable to the position.
8am - 5pm
About This Role
Supports US Retail Store Channel Technology Team Management Team. We are looking for someone to manage a team of IT professionals as they drive planning and delivery of functions or services within segment CIO groups and across Infrastructure. You will spend some of your time facilitating and developing technology forecasts and total cost estimates and deliverables for business leaders and internal partners. You'll be valued for your expertise and strength in providing strategic counsel. There's certainly ample opportunity for you and your team to work with inspiring leaders and immerse yourselves in initiatives that are meaningful and make an impact.
Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here are the essential job functions of this position:
Manage cross-functional team of IT professionals to support assigned partner requirements.
Responsible for project delivery for application sets within their scope, commissioning projects to be executed by technology project managers.
Establish day-to-day management direction, define priorities and strategies consistent with business goals and aligned to the technology leadership team's direction.
Communicate business vision, goals and portfolio priorities to team members (e.g. Application Owners / Development Managers, Business Systems Analysis, Platform / Service and/or Technology Project Managers etc.).
Develop impact assessments, manage delivery schedules, perform risk assessments to consistently manage operational processes (time reporting).
Work with project managers to ensure they comply with the capacity forecasting process; report on portfolio progress, status, overall health and individual applications.
Assess issues or change requests, determine what to report.
Manage vendor relationships, communicate promptly and accurately, resolve issues, monitor financials (e.g. against contracts).
Work on project risk and scope assessments; help clients, project managers, and vendors produce broad project plans, budgets, and deliverables.
Engage with IT leadership to reinforce focus on reusability, scalability and enterprise-wide solutions (and to maximize returns on product suites).
Measure, monitor projects, stay within budget, meet or exceed expectations.
Assess work plans, identify scheduling issues, report and escalate, as needed.
Track deliverables; share updates; support initiatives aimed at cost reduction and faster time-to-market.
Ensure there's understanding of operational, reputational, and intellectual risks, advise to minimize, escalate if necessary.
Know the competition, customer and industry trends, innovation; pinpoint relevant research opportunities.
Maintain high level of customer service, ensure commitments are met; recommend appropriate actions to enhance service levels, through effective service level management practices/ agreements.
Ensure business requirement understanding and apply knowledge to prioritize new and existing project delivery.
Other duties as assigned • Driving Requirements: • Travel Requirements:
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Maine, New Jersey, South Carolina
Falmouth, Greenville, Lexington, Mount Laurel
Preferred Qualifications - Here are the preferred qualifications for this role:
• Higher than average communication skills, and ability to establish communication routines
• Ability to hold others accountable on assigned deliverables
• Willingness to invest the time to understand the Retail Store Channel delivery space in order to become proficient
• Strong relationship building skills
• Knowledge on how to navigate across TD shared services (Change Mgmt, Release Mgmt, DEV OPS, ITS, SEAM, TLO, Cross-Border, Information Mgmt, D&A, PMO, BMG Teams)
• Strong business acumen and leadership qualities
• Strong escalation management (when and how)
• Knowledge of tools such as Clarity, Service Now, use of the PMO Portals, Magellan, MS Office Suite (including Project and Visio)
• Ability to stay current on all status routines
151 Corley Mill Road, 70 Gray Road West Falmouth Crossing, Greenville Campus Building B - 200 Carolina Point Parkway, Mt Laurel - Technology Center - 17000 Horizon Way
TD Bank AMCB
Job Category - Primary:
Technology Delivery/ Partner Mgmt
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