
Job Information
TD Bank Manager, Fraud Performance Management (US) in Mount Laurel, New Jersey
299916BR
Job Title:
Manager, Fraud Performance Management (US)
TD Description:
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com .
Auto req ID:
299916BR
Department Overview:
The Manager, Fraud Performance Management is responsible for overseeing products and/or business channels, with the primary goal of minimizing fraud losses and determining fraud patterns. Will take the lead in the development of Fraud strategies to mitigate fraud loss for the respective product/channel, while balancing customer and operation impacts. The Manager, Fraud Performance Management is also responsible for reporting on overall Fraud losses and trends in addition to monitoring rule strategy performance. This role reconciles numerous metrics and condenses/summarizes for our Executives and Business Partners.
Country:
United States
Job Requirements:
Bachelor's Degree in a related discipline (e.g. Math, Statistics, Business) is required
Master's Degree in a related discipline is preferred
7+ years relevant experience
Knowledge of systems and processes is preferred
Experience with SQL/SAS/Data manipulation tools required
Previous experience with related fraud is highly preferred
Solid understanding of TD Products and Channels
People management experience is an asset
Given the multiple business units the team supports, a proven ability to develop effective relationships with internal and external business partners is required
Conceptual thinker; ability to wade through data and arrive at conclusions
Strong interpersonal skills; comfortable interacting with team members of all levels
Strong communication and presentation skills; ability to communicate complex analyses into technical and non-technical terms (written and verbally)
Ability to take initiative and work independently under tight timelines
Strong team collaboration skills
Ability to effectively manage multiple projects and priorities simultaneously
Ability to reconcile numerous metrics and condense/summarize for our Executives and Business Partners
Understands and supports the Bank’s Customer Service Strategy
Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders
Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
Leads, coaches and models quality service delivery at every interaction
Supports the ongoing improvement of the partner/Customer experience
- Must be eligible for employment under regulatory standards applicable to the position.
Hours:
40
Job Description:
Fraud Losses Management
Reviews fraud attacks to understand and address coverage gaps
Participates in quarterly and annual fraud loss forecasting exercises
Develops insights and rules to deliver fraud loss plan
Manages shifting network rules and liability requirements
Uncovers and resolves process gaps throughout the Bank
Provides alert support to address emerging threats
Fraud Rule Management
Manages strategy design and configuration in all fraud prevention platforms (e.g. Falcon, TSYS, FIS, SQN, PRM, Citadel, DPS, VCAS, Avant, Experian and TransUnion)
Changes socialization and adherence to Change Management protocols
Fraud Operational Support
Participates in operational forecasting and capacity planning
Manages fraud case prioritization strategy to optimize return-on-investment
Manages strategic intent for Operational & Contact processes
Effectively partners with Defect Managers to identify and remediate coverage gaps
Design/Update Monitoring & Reporting
Identifies and addresses key reporting needs required to manage fraud losses, providing design input into enterprise reporting needs
Supports existing monitoring by refreshing reports when data or requirements change
Partner Support – TD Partners Outside of FC&FMG
Supports project intent and ongoing partner projects; provides risk identification and cost estimates
Leverages fraud expertise to help define fraud resilient products and processes
Provides post-launch IT validation and issue management
Ensures Fraud policy alignment and implementation
Provides monthly partner loss performance updates and participates in review sessions
Support FC&FMG Intent
Outlines data needs for rule-writing and effective management
Reviews and evaluates potential technology investments
Manages model prioritization, business validation and implementation
Supports audit and regulatory requests (data or intent)
Manage External Relationships
Provides TD perspective at various industry forums (CBA, MC, Visa, Interac, Auriemma, Clearing House)
Manages day-to-day vendor management for various Fraud vendors (e.g. Equifax, ACI, FICO, Fiserv, FIS, TMS)
Inclusiveness:
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Province/State:
Florida, Maine, New Jersey, South Carolina
City:
Falmouth, Greenville, Jacksonville, Mount Laurel
Work Location:
Mount Laurel - 12000 Horizon Way
Business Line:
TD Bank AMCB
Job Category - Primary:
Anti-Money Laundering / Compliance & Regulatory Relations
Job Category(s):
Anti-Money Laundering / Compliance & Regulatory Relations
**Province/State (Primary):
New Jersey
ProvState 2:
South Carolina
ProvState 3:
Florida
ProvState 4:
Maine
City (Primary):
Mount Laurel
City(s) 2:
Greenville
City(s) 3:
Jacksonville
City(s) 4:
Falmouth
Job Family:
Fraud Operations
Time Type:
Full Time
Employment Type:
Regular
Hours/Availability Detail:
40 hours; Mon - Fri
Work Remotely:
Nationwide
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.