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TD Bank Manager, Fraud Performance Management (US) Business Outcome Tester in Mount Laurel, New Jersey


Job Title:

Manager, Fraud Performance Management (US) Business Outcome Tester

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit .

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Department Overview:

The Manager, Fraud Performance Management is responsible for overseeing products and/or business channels, with the primary goal of minimizing fraud losses and determining fraud patterns. The Manager, Fraud Performance Management will take the lead in the development of Fraud strategies to mitigate fraud loss for the respective product/channel, while balancing customer and operation impacts. The Manager, Fraud Performance Management is also responsible for reporting on overall Fraud losses and trends in addition to monitoring rule strategy performance. This role reconciles numerous metrics and condenses/summarizes for our Executives and Business Partners.


United States

Job Requirements:

  • Must be eligible for employment under regulatory standards applicable to the position.

Bachelor's Degree in a related discipline (e.g. Math, Statistics, Business) is required

Master's Degree in a related discipline is preferred

7+ years relevant experience

Knowledge of systems and processes is preferred

Experience with SQL/SAS/Data manipulation tools required

Previous experience with related fraud is preferred

Solid understanding of TD Products and Channels

People management experience is an asset

Given the multiple business units the team supports, a proven ability to develop effective relationships with internal and external business partners is required

Conceptual thinker; ability to wade through data and arrive at conclusions

Strong interpersonal skills; comfortable interacting with team members of all levels

Strong communication and presentation skills; ability to communicate complex analyses into technical and non-technical terms (written and verbally)

Ability to take initiative and work independently under tight timelines

Strong team collaboration skills

Ability to effectively manage multiple projects and priorities simultaneously

Ability to reconcile numerous metrics and condense/summarize for our Executives and Business Partners



Job Description:

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

Fraud Losses Management

Reviews fraud attacks to understand and address coverage gaps

Participates in quarterly and annual fraud loss forecasting exercises

Develops insights and rules to deliver fraud loss plan

Manages shifting network rules and liability requirements

Uncovers and resolves process gaps throughout the Bank

Provides alert support to address emerging threats

Fraud Rule Management

Manages strategy design and configuration in all fraud prevention platforms (e.g. Falcon, TSYS, FIS, SQN, PRM, Citadel, DPS, VCAS, Avant, Experian and TransUnion)

Changes socialization and adherence to Change Management protocols

Fraud Operational Support

Participates in operational forecasting and capacity planning

Manages fraud case prioritization strategy to optimize return-on-investment

Manages strategic intent for Operational & Contact processes

Effectively partners with Defect Managers to identify and remediate coverage gaps

Design/Update Monitoring & Reporting

Identifies and addresses key reporting needs required to manage fraud losses, providing design input into enterprise reporting needs

Supports existing monitoring by refreshing reports when data or requirements change

Partner Support – TD Partners Outside of FC&FMG

Supports project intent and ongoing partner projects; provides risk identification and cost estimates

Leverages fraud expertise to help define fraud resilient products and processes

Provides post-launch IT validation and issue management

Ensures Fraud policy alignment and implementation

Provides monthly partner loss performance updates and participates in review sessions

Support FC&FMG Intent

Outlines data needs for rule-writing and effective management

Reviews and evaluates potential technology investments

Manages model prioritization, business validation and implementation

Supports audit and regulatory requests (data or intent)

Manage External Relationships

Provides TD perspective at various industry forums (CBA, MC, Visa, Interac, Auriemma, Clearing House)

Manages day-to-day vendor management for various Fraud vendors (e.g. Equifax, ACI, FICO, Fiserv, FIS, TMS)


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Delaware, New Jersey, South Carolina


Greenville, Mount Laurel, Wilmington


*Preferred Qualifications

• Undergraduate Degree or Technical Certificate

• 5-7 years relevant experience

• Test automation experience; ability to develop a complete end to end test automation solution is a plus

• Proficiency in developing test plans and strategies

• Talent in testing risks within projects and recommending ways to mitigate them

• Experience with team productivity tools such as Confluence, JIRA, JTMF

• Proficiency in interpreting code; .net, c#, sql; coding experience a plus

• Python experience a plus

• Dev ops process experience

• Testing experience within Agile development projects

• Experience maximizing reusability in test cases, such as employing data driven and keyword driven methods

• MS SQL Server experience, including tools and languages T-sql, SSMS, sqlcmd, bcp

• Financial Institution business knowledge: fraud management, transaction processing, account maintenance

• Experience testing ETL components in software applications

• Experience testing scoring models is a plus

Work Location:

1313 North Market Street, Greenville Campus Building A - 200 Carolina Point Parkway, Mt Laurel - Operations Center Bldg 2 - 11000 Atrium Way

Business Line:


Job Category - Primary:

Technology Solutions

Job Category(s):

Technology Solutions

**Province/State (Primary):

New Jersey

City (Primary):

Mount Laurel

Job Family:

Fraud Operations

Time Type:

Full Time

Employment Type:


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