TD Bank Fraud Operations Supervisor II in Mount Laurel, New Jersey
Auto req ID 199495BR
Job Title Fraud Operations Supervisor II
Job Status Full Time
Country United States
Province/State New Jersey
City1 Mount Laurel
Location Cust Center Bldg 2
Business line TD Bank AMCB
Job Category - Primary Global Security & Investigations
Job Category(s) Global Security & Investigations
Operations & Underwriting
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. at http://www.tdbank.com/ Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com at http://www.td.com/ .
The Fraud Operations Supervisor II is responsible for overseeing daily work activities and/or providing continuous developmental coaching and instruction for a designated team of front-line associates. Additional responsibilities include the real time management of operational metrics and leading departmental initiatives that drive continuous process improvement and world-class service.
•Completes daily coaching on prior day's productivity and quality of work for the individual team members' work.
•Responsible for work allocation to direct reports.
•Daily/weekly coaching and performance feedback.
•Resolves questions as they arise from the specialists about work process and procedure.
•Occasionally works as second level review when escalation is required.
•Holds weekly team huddles to communicate work goals, performance objectives and to discuss any process/procedure changes.
•Gathers, analyzes, reports on and communicates performance efficiency to each direct report.
•Conducts first round of interviews and in some instances make independent hiring decisions.
•Writes and delivers performance appraisals to each direct report.
•Prepares and administers performance improvement counseling and developmental action plans.
•Prepares, administers and retains all time related documentation: time sheets, tardiness, sick day, leave of absence occurrences, vacation scheduling, adjusted schedule changes, etc. Surfaces all pertinent information to the appropriate manager for corrective action purposes.
•Updates processes and procedures as efficiency or changes are needed due to changes within the business or due to external projects.
•Associates Degree or equivalent experience
•3-5 years' related experience
•In-depth knowledge of processes and procedures of related operations areas is required.
•Strong leadership, delegation, coaching, and mentoring skills are required.
•Excellent customer service and problem/conflict resolution skills are required.
•Excellent written and verbal communications skills are required.
•Comprehensive knowledge of relevant banking rules and policies is required.
•Ability to balance competing priorities and make sound business decisions within, and outside of policy is also required.
•Effective working knowledge of Microsoft Office Word, PowerPoint and Excel
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Province/State (Primary) New Jersey
City (Primary) Mount Laurel