TD Bank Fraud Operations Manager II in Mount Laurel, New Jersey

Auto req ID 201532BR

Job Title Fraud Operations Manager II

Job Status Full Time

Country United States

Province/State New Jersey

City1 Mount Laurel

Location Cust Center Bldg 2

Business line Corporate

Job Category - Primary Global Security & Investigations

Job Category(s) Global Security & Investigations

TD Description About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit at Find TD Bank on Facebook at and on Twitter at .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit at .

Job Description

The Fraud Operations Manager II is responsible to oversee operations of several functions or processes within Fraud Operations.

Job Requirements

•Responsible for overall Management of multiple departmental units within a Collection / Fraud Operations group.

•Manages multiple Managers and/or Supervisors with a team of exempt and non-exempt employees.

•Provides leadership, mentoring, and coaching for assigned units often through subordinate supervisory employees.

•Establishes goals and objectives for regular operations and special projects. Develops plans to manage units' operational performance and ensure the achievement of both short and long-term goals and objectives. Oversees completion of goals and objectives and the meeting of deadlines for assigned units.

•Delegates tasks and authority to enhance performance of assigned units. Promotes innovation and ingenuity in addressing recurring issues. Empowers subordinate supervisors and managers to delegate authority as appropriate to enhance the overall responsiveness and efficiency of the department.

•Directly monitors progress towards goals and project completion. Manages operational communications between internal and external units to ensure issues are resolved. Develops changes in policy or procedure to improve communications between units.

•Leads and develops staff to exceed goals- provide guidance and exercises authority concerning personnel issues relative to staffing, appraisals/ salary recommendations, promotions and terminations.

•Develops and maintains an operating budget, ensures adherence to assigned budgetary factors and takes corrective action as necessary.

•Evaluates policies for improvement opportunities. Makes recommendations to Group Manager and assists in implementing any approved changes.

•Participates in bank conversions as they pertain to assigned units. This may include, but is not limited to, assisting in the maintenance of the project plan; ensuring tasks are completed within established guidelines, and assisting in the migration of all functions.

•Ensures effective compliance with all job-relevant State and Federal regulations, including, but not limited to Employee policies, procedures, CRA EEO/ AA, as well as all job relevant Risk Management and Corporate standards. Ensures TD Bank maintains satisfactory audits and exams within all areas.

•Develops and implements comprehensive strategic plans and provides leadership and corporate vision for areas of responsibility. Key contributor to the development of an overall strategic planning process for the division and participates in the efforts to ensure achievement of division and corporate objectives.

•Participates in the development of strategic operational plans and leads the implementation of plans.

•Implements changes or reorganization of units to enhance operational performance and create efficiency of operations.

•Assists Group Manager in setting operational goals and meeting performance standards.


•4 Year Degree or equivalent experience

•7-10 Years of related experience

•In-depth knowledge of principles, policies, and practices related to operations is required.

•Demonstrated leadership, delegation, coaching, and mentoring skills and the ability to make sound business decisions are required.

•Demonstrated ability to resolve operational issues and conflicts is required.

•Excellent written and verbal communications skills are required.

•Demonstrated problem/conflict resolution skills are required.

•In-depth knowledge of relevant banking and regulatory rules and policies is required.

•The ability to balance competing priorities and make sound decisions within, and outside of, established policy is required.

•The ability to develop new policies and procedures in response to, and in anticipation of, changes in the business environment is required.

•Minimum 5 years in a supervisory/ leadership position.

•Strong analytical, interpersonal and collaborative skills with all internal and external customers.

•Ability to manage and motivate staff to meet all required objectives.

•Strong working knowledge of all system applications.

Hours Standard


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**Province/State (Primary) New Jersey

City (Primary) Mount Laurel