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TD Bank Fraud Agent I (US) in Mount Laurel, New Jersey


Job Title:

Fraud Agent I (US)

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit .

Auto req ID:


Department Overview:

The Complex Claims Specialist I is responsible for the investigation and resolution of complex Fraud and Non Fraud Debit card claims in accordance with Regulation E.


United States

Job Requirements:

  • Must be eligible for employment under regulatory standards applicable to the position.

igh School diploma required; Undergraduate degree preferred

1+ years relevant experience

Working knowledge of transactions, products, services, systems and processes of line of business and regulatory issues/requirements

Skill in using computer applications including MS Office

Ability to communicate effectively in both oral and written form

Ability to work successfully as a member of a team and independently

Ability to pay high attention to details

Ability to analyze, research, organize and prioritize work while meeting multiple deadlines

Ability to handle confidential information with discretion


Mon - Fri 6:00 AM - 5:00 PM

Job Description:

Works autonomously within established procedures and/or is responsible for activities involving multiple steps, systems, and jurisdictions

Requires working knowledge and skills in a range of products and services, processes, procedures and systems in a set of focus areas, where transactions could be characterized by moderate risk

Gathers and analyzes data to identify and solve problems, escalates as appropriate

Uses judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines

Generally interacts with internal customers/partners for functions performed and/or external customers

May provide process/policy guidance to others (e.g. within team, internal partners)

Focus of work spans from daily, weekly to monthly activities

Requires working knowledge in a range of technical processes and procedures through job related training and considerable on the job experience to perform a range of work assignments

Requires solid knowledge of the business unit/operational functions as well as regulatory issues/requirements for jurisdictions supported


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.


New Jersey


Mount Laurel

Work Location:

Mt Laurel - 6000 Atrium Way

Business Line:


Job Category - Primary:

Risk Management

Job Category(s):

Administrative / Clerical / Support, Business Analysis / Reporting, Enterprise Data & Analytics, Risk Management

**Province/State (Primary):

New Jersey

City (Primary):

Mount Laurel

Job Family:

Fraud Operations

Time Type:

Full Time

Employment Type:


Hours/Availability Detail:


Work Remotely:


Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.