TD Bank Facilitator II (US) in Mount Laurel, New Jersey
Facilitator II (US)
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com .
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The Facilitator II is a subject matter expert in the facilitation of more complex, and/or organization-wide and multi-business programs and curricula, which could include residential and/or leadership programs. The Facilitator II consistently demonstrates and exemplifies best practices in the areas of facilitation and training delivery, including virtual delivery and is a role model and mentor for newer and more junior facilitators. The Facilitator II works collaboratively with Learning Business Partners, business representatives and others within L&D to support the achievement of business and organizational objectives while exemplifying TD's brand and culture. The Facilitator II demonstrates personal initiative in supporting the end-to-end advancement of facilitator capability across TDBG through involvement in communities of practice, peer coaching, mentoring, and participation in Train-the-Trainer and up-skilling programs to support the development and advancement of the facilitation practice for the organization.
Bachelor's degree preferred; relevant Learning & Development certification/degree is an asset
Minimum 2-4 years of experience in Learning & Development, particularly in the area of facilitation; and/or demonstrated consistently excellent performance in facilitation 2-4 years demonstrated people leader experience within or outside Learning & Development
Meets regulatory requirements and/or licensing for facilitation of specific business programs supported as required (e.g. as prescribed for Insurance and Wealth/Direct Investing businesses)
Demonstrated commitment to continuous learning
Demonstrated confident and credible collaborative partnering within L&D and with Business Partners in areas of expertise
Understands the bank, the industry, and the customer/client; consistently makes connections between current role and business realities (makes meaning) for others, including peers and clients as appropriate
Proven strong facilitation skills; subject matter expert in facilitation of content across all modalities (including virtual delivery); demonstrates subject matter expertise in L&D and learning technologies; knowledge of practice of facilitation; demonstrated understanding of the principles of adult learning
Adept at interacting with diverse groups of internal clients, coaching and motivating intact teams for special facilitation events, and interacting with all levels of a large organization
Demonstrated leadership skills with an ability to make things happen through the use of impact and influencing skills
Strong organizational skills, with the ability to work in a fast paced environment and manage multiple deadlines and priorities
Well-developed critical thinking, analytical and problem solving skills
Well-developed people management skills and business acumen
Strong communication skills (verbal and written), to support confident and credible interactions with the employees and leaders at multiple levels across the organization
Ability to see the client in all the services we provide
Solid knowledge of learning & development methodologies and the training value chain (assessment, design, development, delivery, measurement)
- Must be eligible for employment under regulatory standards applicable to the position.
Takes a North American perspective and One TD approach to facilitation; ensures common content and learning structures are leveraged consistently and to the greatest extent possible, supporting customization only where there is a validated business need
Facilitates timely, high quality, consistent, creative, leading edge learning solutions through multiple modalities that positively impact business and TD metrics in partnership with design/development, program evaluation & measurement and others within the center of expertise (COE)
Intermediate working professional Facilitator role accountable for delivering broad and diverse range of more complex instructional, operational, product-based and/or behavioral training programs, typically to senior audiences within a specific business
Exemplifies the TD brand and culture in all learning and business interactions
Supports the continuing advancement of facilitation capability across the function to enable a centre of expertise; Provides objective, respectful and consistent observation and developmental coaching and feedback to peers and more junior facilitation roles to increase overall facilitation expertise, effectiveness and efficiency; Champions consistent practices, processes and measures across the facilitation function
Proactively looks for ways to enhance learner experience and engagement
Actively supports greater use of virtual and other technologies to create greater efficiency and learner access, particularly to more geographically remote business groups
Provides subject matter expertise in facilitation including knowledge of external best practices, emerging trends, and vendors; consistently demonstrates best practices in facilitation
Provides input, counsel and advice on the design and development of new and maintenance of existing programs to ensure the end-user and facilitator perspective is reflected; Ensures consistent alignment to overall L&D maintenance strategy as it relates to facilitation
Consistently demonstrates knowledge and practice of effective adult education principles, problem solving techniques, discussion leading, effective questioning and conflict resolution
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Florida, Maine, New Jersey, South Carolina
Greenville, Jacksonville, Lewiston, Mount Laurel
System processing software experience highly preferred
4600 Touchton Road East, Bates Mill #3 (140 Mill Street), Greenville Campus Building B - 200 Carolina Point Parkway, Mount Laurel - 12000 Horizon Way
TD Bank AMCB
Job Category - Primary:
Corporate Development / Strategy / Design
Corporate Development / Strategy / Design
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