TD Bank Jobs

Job Information

TD Bank Business Service Manager - Marlton, NJ in Marlton, New Jersey

Work Location:

Marlton, New Jersey

Hours:

40

Pay Details:

$58,760 - $88,400 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

TD Wealth

Job Description:

The Business Services Manager works closely with the assigned Wealth Market Leader(s) to manage, support and execute all business administration and service functions within the market. Facilitates communication and training for local staff and partners with the Risk team in ensuring compliance standards are met. This role also ensures the appropriate onboarding of new colleagues and works with the centralized support staff for superior execution of processes. The role also assists the management of the sales reporting for the field teams as assigned by the Wealth Market Leader.

Depth & Scope:

  • All local business administration and service functions, with focus on consistency, quality and compliance with Firm policies and procedures

  • Follows direction from WMLs and in conjunction with Shared Services, executes book of business management to ensure appropriate RM, IA and CSA coverage and consistent reporting for WML for team performance

  • Assists in the coordination of assigned accounts for redistribution and customer retention, during instances of LOAs, territories changes, attrition

  • Expense management, including budget tracking, headcount ratios, travel and expense reports and other programs with a focus on adherence to bank policies

  • Manages and promotes bank initiatives, projects and remediation's

  • Manages and promotes locally executed Marketing initiatives

  • Collaborates with their market on the new hire process and training orientation, including coordinating operational and client service support for newly recruited sales and support staff

  • Manages service approvals, including escalations with the centralized support staff

  • Acts as liaison between the market and various bank departments as necessary

  • Manages day-to-day resolution of client service inquiries and concerns, in conjunction with the WML in special circumstances when escalated to the Market level

  • Administers other duties as assigned by the WML

  • Ensures compliance with Firm policies and procedures from an operations and service perspective/including labor and wage laws, OSHA and compliance with all labor related posters

Education & Experience:

  • A bachelor's degree with 2 years' experience or 5 years industry working knowledge

  • Significant industry experience supporting licensed functions, including support staff, Sales Staff and Investment employees

  • Optional Series 7, 63, 65 (or 66)

  • Other licenses as required by manager

  • Organized with strong attention to detail

  • Ability to prioritize work tasks

  • Identify issues and trends and communicate possible solutions

  • Leadership capabilities

  • Conflict resolution capabilities

  • Ability to influence groups of employees at different levels

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

  • Domestic Travel – Occasional

  • International Travel – Never

  • Performing sedentary work – Continuous

  • Performing multiple tasks – Continuous

  • Operating standard office equipment - Continuous

  • Responding quickly to sounds – Occasional

  • Sitting – Continuous

  • Standing – Occasional

  • Walking – Occasional

  • Moving safely in confined spaces – Occasional

  • Lifting/Carrying (under 25 lbs.) – Occasional

  • Lifting/Carrying (over 25 lbs.) – Never

  • Squatting – Occasional

  • Bending – Occasional

  • Kneeling – Never

  • Crawling – Never

  • Climbing – Never

  • Reaching overhead – Never

  • Reaching forward – Occasional

  • Pushing – Never

  • Pulling – Never

  • Twisting – Never

  • Concentrating for long periods of time – Continuous

  • Applying common sense to deal with problems involving standardized situations – Continuous

  • Reading, writing and comprehending instructions – Continuous

  • Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards)

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

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