TD Bank Loan Operations Supervisor II- Lewiston, ME in Lewiston, Maine

Auto req ID 213001BR

Job Title Loan Operations Supervisor II- Lewiston, ME

Job Status Full Time

Country United States

Province/State Maine

City1 Lewiston

Location Lewiston - Bates Mill #7

Business line Other

Job Category - Primary Operations & Underwriting

Job Category(s) Operations & Underwriting

TD Description About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit at Find TD Bank on Facebook at and on Twitter at .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit at .

Job Description

The Loan Operations Supervisor II oversees operations of several functions or processes within Loan Operations including managing personnel and daily workflow.

Job Requirements

  • Must be eligible for employment under regulatory standards applicable to the position.

•Supervises operations of multiple functions or processes within operations. Modifies procedures to improve performance of units supervised within framework of established policies.

•Works with Group Management to address performance problems, hire staff, train team members, etc. Often manages a unit or units geographically separated from immediate management through subordinate supervisors.

•Ensures SLAs are consistently met.

•Generation of Insurance Letters – a 2nd review of all insurance letters is completed daily before mailing to the customer.

•QC of department work – provides a 2nd review and sign off on insurance checklists for all bank placed insurance collections

•Monitors day-to-day activities of the department.

•Handles escalated customer issues if customer requests to escalate and reviews information with the customer.

•Participates in project teams within team or across the division.

•Reviews bank placement daily reports for volume of bank placement for day, and reviews daily coming due reports for volume of agency faxes and calls for the day.

•Works to incorporate WOW! Standards within team.

•Facilitates meetings; records minutes.

•Recommends and implements the achievement of process enhancements.

•Applies knowledge of All Loan Operations in achieving efficiency and productivity objectives for the group.

•Develops relationships with management of internal and external functions/departments to enhance productivity of managed units.

•Seeks to influence others as needed to gain support and sponsorship for departmental initiatives.

•Supervises bank conversions as they pertain to managed operational units. This includes, but is not limited to: maintaining the project plan, ensuring tasks are completed within established guidelines, and the migration of all necessary functions.

•Develops overall operational plans for assigned areas of operations. Participates in the development of strategic operational plans and leads the implementation of plans.

•Develops and maintains an overall operating budget and ensures adherence to budget. May delegate budgetary assignments to subordinate managers.

•Facilitates change through positive reinforcement of milestones and successes escalating key issues to more senior management as necessary.

•Monitors production volumes, SLAs, staff capacity, staff training needs. Provides recommendations for resource re-allocation, adds to staff as needed (temporary/permanent).

•Completes the performance management process with employees, supporting Employees in their personal and performance development.

•Supervises the team by recruiting, training and coaching


• High School diploma with 1-5 years' experience

•In-depth knowledge of principles and practices related to the operational areas managed is required

•Strong leadership, delegation, coaching, and mentoring skills.

•Excellent problem/conflict resolution skills.

•Excellent written and verbal communications skills.

•In-depth knowledge of relevant banking rules and policies is required.

•Ability to balance competing priorities and make sound decisions within, and outside of, established policy is required.

•Ability to develop new policies and procedures in response to changes in business environment is required.

•Work supervised is generally divided in 4 to 6 functions and total Employees supervised is usually between 35 and 75.

•Occasional travel may be necessary.


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**Province/State (Primary) Maine

City (Primary) Lewiston