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TD Bank Debit Card Ops Spec II in Lewiston, Maine


Job Title:

Debit Card Ops Spec II

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit . Find TD Bank on Facebook at and on Twitter at and .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit .

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

Auto req ID:


Department Overview:

Location: Must live a commutable distance from Lewiston, Maine.


United States

Job Requirements:

Education & Experience:

High School diploma or equivalent experience

1+ years related experience required

Proficient in Word and Excel.

Demonstrated ability to maintain confidentiality

Excellent organizational, analytical and interpersonal skills

Strong communication skills, both written and verbal

Knowledge of bank card operating rules and regulations

Knowledge of Visa regulations and chargeback guidelines

Performs functions with little supervision

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel: Occasional

International Travel: Never

Performing sedentary work: Continuous

Performing multiple tasks: Continuous

Operating standard office equipment: Continuous

Responding quickly to sounds: Occasional

Sitting: Continuous

Standing: Occasional

Walking: Occasional

Moving safely in confined spaces: Occasional

Lifting/Carrying (under 25 lbs.): Occasional

Lifting/Carrying (over 25 lbs.): Never

Squatting: Occasional

Bending: Occasional

Kneeling: Never

Crawling: Never

Climbing: Never

Reaching overhead: Never

Reaching forward: Occasional

Pushing: Never

Pulling: Never

Twisting: Never

Concentrating for long periods of time: Continuous

Applying common sense to deal with problems involving standardized situations: Continuous

Reading, writing and comprehending instructions: Continuous

Adding, subtracting, multiplying and dividing: Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.



Job Description:

The Debit Card Operations Specialist II is responsible for the support of Debit Card Operations research, investigations of Regulation E and non-Regulation E affidavits and specialty call support to the combined Debit Card Operations business.

Depth & Scope

Supports more complex investigations and research functions related to Debit, ATM, PIN and POS transactions

Completes all necessary preparatory work

Provides monetary transaction support

Completes data entry

Handles research of Regulation E claims

Handles research and resolution of rejected items and Debit Card Production

Supports the results of Debit Card investigations

Provides direct customer phone support for the combined Debit Card Operations business


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.





Work Location:

6 Atlantis Way

Business Line:


Job Category - Primary:

Operations & Underwriting

Job Category(s):

Operations & Underwriting

State (Primary):


City (Primary):


Job Family:

TD Product Management

Time Type:

Full Time

Employment Type:


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