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TD Bank Store Manager II (US) in Lawrence, Massachusetts

329259BR

Job Title:

Store Manager II (US)

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com .

Auto req ID:

329259BR

Country:

United States

Job Requirements:

  • Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

  • Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria)

  • Oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results

  • Accountable for achieving both Store and individual performance metrics

  • Ability to manage multiple store locations and/or a diverse and complex customer base, if required

  • Acts as peer mentor to developing store managers

  • Requires deep expert knowledge of the business, banking and bank operations

  • Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps

  • Provides coaching, mentorship and guidance to others within area of expertise

  • Oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to High risk potential (loss/reputational)

  • Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners

  • Originates loan applications, handles Conditions of Lending and conducts loan closings

  • Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Hours:

40 Hours

Job Description:

The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for the Store growth by focusing on deepening customer relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers.

Inclusiveness:

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Province/State:

Massachusetts

City:

Lawrence

Qualifications:

  • Undergraduate degree or equivalent experience

  • 4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required

  • 4+ years experience of proven business development skills, including ability to conceptualize and implement strategies

  • 4+ years of proven leadership and coaching experience required

  • Small Business and Consumer lending experience required

  • Knowledge of Bank product lines and services as well as an understanding of Store operations and security

  • Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives

  • Strong financial analysis skills

  • Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers

  • Excellent verbal and written communication skills

  • Demonstrated ability to lead and motivate team members

  • Proficient with Microsoft Office suite

  • Notary License (preferred)

Work Location:

450 Essex Street

Business Line:

TD Bank AMCB

Job Category - Primary:

Retail Banking - Management

Job Category(s):

Retail Banking - Management

**Province/State (Primary):

Massachusetts

City (Primary):

Lawrence

Job Family:

Retail Sales & Service

Time Type:

Full Time

Employment Type:

Regular

Hours/Availability Detail:

40 Hours

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

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