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TD Bank Manager, Collections & Recovery (US) in Jacksonville, Florida


Job Title:

Manager, Collections & Recovery (US)

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit .

Auto req ID:



United States

Job Requirements:

  • Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

  • Oversees activities of multiple functions and/or teams within collections to the development of strategic plans for areas of responsibility; Provides leadership and corporate vision for areas of responsibility

  • Provides leadership in the absence of the department manager or may represent the interests of the department in committees, presentations, etc.

  • Prepares regular and customized in-depth reports and information summarizing various aspects of unit(s) activities; Interprets important aspects of reports for management

  • Participates in development and management of department budget, including managing collections or recovery activities in own area to an assigned charge off budget goal

  • Contributes to development of unit policies and procedures in coordination with department management; ensures adherence to policies, procedures, standards and guidelines; Coordinates unit compliance with overall department guidelines as well as regulatory agencies

  • Responsible for the management of department data processing, telephone and other systems; Monitors performance of systems and communicates feedback to department management and directly to vendors as appropriate

  • Audits staff work to ensure that day-to-day policies and procedures are followed, and productivity levels are maintained; Coordinates with internal and external auditors, providing information and incorporating recommended changes as needed



Job Description:

The Manager, Collections & Recovery manages or oversees one or more business unit or section of the Collection or Recovery Department.

Core duties may include the following:

  • Managing all compliance and/or policy related Issues through the Accellus Compliance Manager system

  • Resolving customer remediation related activities

  • Supporting internal and external reviews and exams

  • Oversight, management and execution of 1A testing

  • Evergreen reviews of Working Instructions and Operating Instructions to ensure compliance with regulatory requirements and internal bank policies

  • Regular engagement with internal partners including but not limited to Legal, Compliance, Fair and Responsible Banking, Privacy and Governance/Control


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Florida, Maine, South Carolina


Falmouth, Greenville, Jacksonville


  • 4 Year Degree or equivalent experience

  • 5+ Years of related experience

  • Strong understanding of consumer collections or recovery practices.

  • Detailed knowledge of Company products/services and offerings.

  • Supervisory experience required.

  • Organizational ability.

  • Problem solving skills.

  • Advanced communication skills, both verbal and written.

  • Experience with related systems.

  • Strong PC skills.

  • Green Belt Certification preferred

Work Location:

Greenville Campus Building B - 200 Carolina Point Parkway

Business Line:


Job Category - Primary:

Call Center

Job Category(s):

Call Center

**Province/State (Primary):

South Carolina

ProvState 2:


ProvState 3:


City (Primary):


City(s) 2:


City(s) 3:


Job Family:

Retail / Commercial Operations

Time Type:

Full Time

Employment Type:


Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.