TD Bank Full Time-Head Teller-San Jose in Jacksonville, Florida

Auto req ID 204890BR

Job Title Full Time-Head Teller-San Jose

Job Status Full Time

Country United States

Province/State Florida

City1 Jacksonville

Location San Jose

Business line TD Bank AMCB

Job Category - Primary Retail Banking - Customer Service

Job Category(s) Retail Banking - Customer Service

TD Description About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. at http://www.tdbank.com/ Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com at http://www.td.com/ .

Job Description

The Head Teller provides legendary Customer Service while supervising the Teller and/ or Platform team.

Job Requirements

  • Provides exceptional Customer service.

  • Demonstrated competency and accountability with Store operational standards.

  • Provides leadership, conflict resolution, process improvement and communication to the Teller line.

  • Coaches team members on identifying sales opportunities and referring Customers to appropriate Store Employees or internal Business Partners to achieve both store and individual sales revenue goals.

  • Manage Teller Paid Time Off (PTO) within the PTO staffing model.

  • Recruit, interview, train, orient, create conference notes and evaluate Tellers in accordance with HR guidelines.

  • Support, mentor and coach team members in their professional development.

  • Develop and manage team members by recruiting, training and recognizing them.

  • Must be eligible for employment under regulatory standards applicable to the position.

Qualifications

  • 2 year degree or equivalent experience.

  • 2-3 Years of related experience.

  • Completed or enrolled in the Head Teller Achieve program preferred.

  • Maintain current HR and Retail Leadership training requirements.

  • Excellent organization, interpersonal and communication skills.

  • Sound judgment in decision making and problem solving.

  • Ability to multi-task and maintain order on Teller line.

  • Demonstrated knowledge of Outlook, Lotus Notes, Word and Excel.

  • Primarily work in assigned Retail Store. Occasional travel required for Classroom Training, On-the-Job Training and regional meetings.

  • Ability to supervise/ lead Teller line.

Hours 7:30-6:30 M-F, 7:30-3:30 Sat

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**Province/State (Primary) Florida

City (Primary) Jacksonville