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TD Bank Collections Specialist IV in Jacksonville, Florida


Job Title:

Collections Specialist IV

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit at Find TD Bank on Facebook at and on Twitter at .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit at .

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Department Overview:

Debt Specialist IV minimizes pre- and post-term losses or maximizes recoveries through resolution of insurance issues, redemption matters, contract concerns, asset recovery, and bankruptcy matters.


United States

Job Requirements:

  • Must be eligible for employment under regulatory standards applicable to the position.

2 year degree or progressive work experience required

3+ years related experience required

Expert at telephonic communication required

Demonstrated excellent skills with full range of loss prevention and loss recovery techniques

Ability to organize, prioritize and manage a large workload for optimum efficiency

Proven discipline to exhaust every available resource to minimize pre- or post-term losses/recoveries

Broad knowledge of collections policies and procedures and other relevant banking operations experience is required

Extensive negotiation and experience to deal with most difficult accounts with customer third party vendors, or TDAF vendors.

Demonstrated attention to detail and the ability to prioritize workload to meet department objectives efficiently

Writing ability to clearly document calls

Proven ability to work cooperatively with peers and managers to bring accounts to favorable resolution while building a positive work environment

PC skills proficiency


Mon-Fri, 9:00 - 6:00 pm

Job Description:

Requires specialized expertise and performs multiple and/or diverse tasks that are highly complex

Requires a comprehensive understanding of a range of product and services, processes, procedures, systems and concepts within their own area of specialty

Resolves problems and identifies the most appropriate solution

Implements procedures and approaches to complete work

Requires tact to exchange ideas and information in a concise and logical way; role models handling of sensitive information and resolution of exceptions

Adheres to established quality standards for all work performed

Proven knowledge and experience in effective repossession, redemption, and remarketing regulations, techniques and practices

Detailed knowledge of loan agreements and security agreements

Knowledge of specific regulations in various states in which Company does business

May handle any type of repossessed collateral

Leverages strong negotiation, influence, and persuasion skills coupled with a strong knowledge of the full array of collection/recovery methods and systems

Maintains a general knowledge of collection/recovery industry practices and trends to recover or minimize losses to each account

Adheres to established quality standards for all work performed

Understands and complies with regulatory requirements in all jurisdictions where repossession activities are taking place for portfolio being managed


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.





Work Location:

4600 Touchton Road East

Business Line:


Job Category - Primary:

Call Center

Job Category(s):

Call Center, Operations & Underwriting

**Province/State (Primary):


City (Primary):


Job Family:

Retail / Commercial Operations

Time Type:

Full Time

Employment Type:


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