TD Bank Business Unit Application Support Analyst Ld (US)REMOTE in Jacksonville, Florida
Business Unit Application Support Analyst Ld (US)REMOTE
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com .
Auto req ID:
•\tThis role will be responsible for business design, development, maintenance and support of the decision engine strategy software used in US Customer Assistance.
•\tLead other analysts who support the decision engine software by assigning, prioritizing and monitoring their work
•\tEngage directly with internal business partners in evaluating existing decision strategies while identifying areas of opportunity and growth.
•\tAdept in the use of SQL, Alteryx, and Strata or other decision engine software applications
•\tEngages in projects to develop required solutions for new functionality; develops test cases and participates in testing
- Must be eligible for employment under regulatory standards applicable to the position.
Leads staff, assigns, prioritizes, and monitors work.
Maintains confidentiality of work being performed.
Develops and maintains relationships with business partners, both internal and external, to enhance productivity.
Participates as subject matter experts on strategic initiatives involving system support.
Works with users and business partners to determine information and reporting needs.
Develops and sets up customized reports using reporting tools which may include complex calculations and data manipulations.
Analyzes company data to identify and recommend initiatives that positively and materially impact the financial results of the company.
Researches, analyzes and evaluates business system application features and functions against current and future objectives and goals.
Identifies ways to customize and enhance current business applications to meet the functional needs of the business.
Leads, assists, develops and executes test plans for all phases of system changes, conversions and projects to ensure implementation meets all requirements and does not affect overall system functionality.
Resolves issues and problems by conferring with staff, management, other internal departments, outside contacts as necessary.
Helps senior management by giving insightful and proactive reporting and analysis and various corporate and business line initiatives.
Maintains corporate strategy projects and deliverables ensuring that department tracks progress against objectives and commitments.
Challenges self and others to develop new and innovative analytics and points of view.
Coaches other team members, as appropriate within area of expertise.
Leads and contributes to ongoing improvement of the partner experience within assigned application areas.
Job Description Summary
The Business Unit Application Support Analyst Lead provides support to various corporate and business line applications. Applies knowledge of the business line and knowledge of the system technology to business problem solving.
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Delaware, Florida, Maine, South Carolina
Falmouth (ME), Greenville, Jacksonville, Wilmington
Bachelors degree or progressive work experience in addition to experience below
7+ years related experience required
Excellent communications, problem-solving and decision making skills
Demonstrated leadership, coaching, counseling and supervisory skills are required
Demonstrated ability to develop and maintain strong relationships across business lines and with vendors
Excellent organization, planning and coordination skills
In-depth knowledge of systems testing procedures and practices
300 Delaware Ave., Suite 105, 4600 Touchton Road East, 70 Gray Road West Falmouth Crossing, Greenville Campus Building A - 200 Carolina Point Parkway
TD Bank AMCB
Job Category - Primary:
Business Analysis / Reporting
Business Analysis / Reporting
Business Programs & Delivery
For additional information regarding the compensation of this position, please click here
For an overview of TD's Benefits program, please visit TD's Total Rewards site (https://hrportal.ehr.com/tdtotalrewards)
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.