TD Bank Field Team Agent - Retail Card Services - Southwest Region in Houston, Texas
Field Team Agent - Retail Card Services - Southwest Region
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com .
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TD Bank's Credit Cards and Unsecured Lending organization offers consumer credit in three areas: TD-branded credit cards and personal loans; retail sales financing programs through TD Retail Card Services; and co-branded and private label card partnerships. Our credit cards are distributed through our East Coast retail store network and nationally through hundreds of partnership programs with retailers and other third-party organizations.
Supports RCS private label, manufacture and dealer partners to achieve sales volume, penetration rate, revenue and application targets in assigned territory
Effectively manages assigned territory to achieve designated metrics
At the direction of the RCS Account Relationship Managers (ARM's), conducts hands on, show me training at targeted stores
Provides consultative conversations highlighting credit card features and benefits that will resonate with specific store ownership/management and sales associates
Conducts initial store location assessments regarding current results, opportunity, associated knowledge, competitors, etc.
Records daily activity and reports market intelligence in Salesforce.com
Partners with ARM's to create customized store sales action plans to improve the location's overall results, and occasionally specific associate performance
Works closely with the TD Retail Card Services Field Team Manager, ARM Team, and management to drive results
Shares best practices with ARM team members
Demonstrates responsible, ethical and honest behavior in all roles and tasks. Is consistent and fair when dealing with others; keeps commitments
Proactively identifies issues or trends and prepare recommendations, responds quickly and appropriately resolves issues
Completes assigned work on a regular basis to ensure that day-to-day policies and procedures are followed and productivity levels are maintained. Cooperates with internal and external auditors, providing information and incorporating recommended changes as needed
Ensures ongoing unit communications with sales, service, customer service, finance and management as well as other Company departments
Provides TDRCS Field Team Manager with regular updates on territory performance
Contributes to the team reporting
Works to help integrate new systems and upgrades into unit operations as needed
- Must be eligible for employment under regulatory standards applicable to the position.
The RCS Field Team Agent is responsible for ensuring RCS credit card partner sales volume, penetration rate, revenue and application targets in assigned territory are achieved. The RCS Field Team Agent provides consultation to partners to high light credit card features and benefits.
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Bachelor's Degree or equivalent experience
4+ Years of related experience
Thorough understanding of private label credit card industry operations practices and procedures, including regulatory guidelines impacting day-to-day work
Knowledge of TDRCS products and finance offerings preferred
Knowledge of TDRCS clients culture, specific processes and differentiators preferred
Knowledge of competitive credit card products, in situations where it is necessary (i.e, multiple credit providers at one location)
Sincere, hands-on, can do attitude to ensure Customer satisfaction Excellent communication skills, both verbal and written PC skills, with good knowledge of related technology systems
Extensive travel required
909 Fannin Street, Remote Dallas
TD Bank AMCB
Job Category - Primary:
Sales & Business Development
Sales & Business Development
TD Product Management
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