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TD Bank Small Business Loan Quality Assurance Specialist in Greenville, South Carolina


Job Title:

Small Business Loan Quality Assurance Specialist

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit . Find TD Bank on Facebook at and on Twitter at and .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit .

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

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Department Overview:


The Quality Assurance Analyst I is responsible for ensuring overall service and/or department quality standards are met. Ensures adherence to set quality standards Coordinates and executes projects to attain Company and/or department objectives Identifies opportunities for process improvements to advance service quality and/or streamline functions Recommends and implements department training needs Maintains a working knowledge of company and/or department systems; assists with system implementation/conversion as needed Coordinates quality control and/or compliance activities Creates manuals, reports and documents and make updates as needed Participates in special projects and performs additional duties as assigned Recommends, facilitates and/or coordinate Employee training.

Monitors employee and/or division performance to ensure compliance with department and/or company standards Contributes to a positive, ethical and respectful working environment and communicates openly with others Models company culture internally and externally Participates in meetings and coaching sessions Keeps staff informed of any procedural changes or enhancements

Provides support to department leadership in performing trend analysis, information gathering, performance feedback and related activities Customer Accountabilities: Understands and supports the Bank's Customer Service Strategy. Considers the impact of decisions on the well-being of TD, its Customers and stakeholders Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity Models quality service delivery at every interaction Leads and contributes to the ongoing improvement of the partner / Customer experience Employee/Team Accountabilities:

Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and create an extraordinary employee experience Participates fully as a member of the team and contribute to a positive work environment

May provide leadership, training, and guidance to other team members.

Ensures ongoing communication with the team on the status / progress of projects and issues / points of interest Actively shares information and knowledge, and proactively learn from the expertise of others


United States, US TD Footprint

Job Requirements:

Education & Experience:

4-year degree or equivalent experience required

3+ years of SBA loan closing experience

Working knowledge of SBA, federal and state regulations and UCC and banking regulations

Excellent documentation skills

Excellent knowledge of Banking Systems

Strong verbal and written communication skills

Strong PC skills including Word, Excel, Access and other Microsoft products

  • Must be eligible for employment under regulatory standards applicable to the position.



Job Description:

Depth & Scope:

Researches and/or applies experience and knowledge of SBA Standard Operating Procedures to various transactional situations, adhering to both SBA eligibility and bank policy, with the ability to solve scenarios that impact loan structure

Manages a loan pipeline from origination through closing in accordance with Bank policies and procedures, as well as SBA Standard Operating Procedures

Provides documentation and Bank policy and procedure guidance to all lending areas

Reviews and approves searches and other required due diligence

Serves as a SBA resource to support departments

Works independently and handles loans of complex nature, ensuring all documentation is policy compliant and adheres to SBA guidelines

Generates and maintains loan requirements checklist; facilitates documentation from beginning to end of assignment

Establishes and manages relationships, as applicable, with Business Development Officers, Credit Management, operations teams and others, as needed

Acts as liaison with Bank Counsel, Compliance Dept, ABL, Derivatives, CREA, and other various parties to the loans, as needed

Ensures that all required loan conditions (insurance, collateral, etc.) are sufficient and properly documented in compliance with Bank policy

Ensures deadlines are met

Ensures loan documentation is complete and accurate. Addresses any exceptions

Partners with Closing Specialist team to ensure that loans are funded and booked accurately and timely

Participates in special projects and performs duties, as required


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Connecticut, District of Columbia, Delaware, Florida, Georgia, Massachusetts, Maryland, Maine, North Carolina, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, South Carolina, Virginia, Vermont, TD Footprint


Atlanta, Baltimore City, Boston, Burlington, Charlotte, Cherry Hill, Concord, Fairfield, Greenville, Miami, Mount Laurel, New York, Philadelphia, Portland, Providence, TD Footprint, Vienna, Washington, Wilmington

Work Location:

4140 Church Road

Business Line:


Job Category - Primary:

Operations & Underwriting

Job Category(s):

Operations & Underwriting

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New Jersey

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South Carolina

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Mount Laurel

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Job Family:

Banking Operations

Time Type:

Full Time

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Rhode Island

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District of Columbia

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North Carolina

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Pay Range:

$23.00 - $36.25 hourly

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.