TD Bank Small Business Loan Quality Assurance Specialist in Greenville, South Carolina
Small Business Loan Quality Assurance Specialist
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us . Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBankUS and www.twitter.com/TDNewsUS .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com .
We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.
Auto req ID:
The Quality Assurance Analyst I is responsible for ensuring overall service and/or department quality standards are met. Ensures adherence to set quality standards Coordinates and executes projects to attain Company and/or department objectives Identifies opportunities for process improvements to advance service quality and/or streamline functions Recommends and implements department training needs Maintains a working knowledge of company and/or department systems; assists with system implementation/conversion as needed Coordinates quality control and/or compliance activities Creates manuals, reports and documents and make updates as needed Participates in special projects and performs additional duties as assigned Recommends, facilitates and/or coordinate Employee training.
Monitors employee and/or division performance to ensure compliance with department and/or company standards Contributes to a positive, ethical and respectful working environment and communicates openly with others Models company culture internally and externally Participates in meetings and coaching sessions Keeps staff informed of any procedural changes or enhancements
Provides support to department leadership in performing trend analysis, information gathering, performance feedback and related activities Customer Accountabilities: Understands and supports the Bank's Customer Service Strategy. Considers the impact of decisions on the well-being of TD, its Customers and stakeholders Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity Models quality service delivery at every interaction Leads and contributes to the ongoing improvement of the partner / Customer experience Employee/Team Accountabilities:
Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and create an extraordinary employee experience Participates fully as a member of the team and contribute to a positive work environment
May provide leadership, training, and guidance to other team members.
Ensures ongoing communication with the team on the status / progress of projects and issues / points of interest Actively shares information and knowledge, and proactively learn from the expertise of others
United States, US TD Footprint
Education & Experience:
4-year degree or equivalent experience required
3+ years of SBA loan closing experience
Working knowledge of SBA, federal and state regulations and UCC and banking regulations
Excellent documentation skills
Excellent knowledge of Banking Systems
Strong verbal and written communication skills
Strong PC skills including Word, Excel, Access and other Microsoft products
- Must be eligible for employment under regulatory standards applicable to the position.
Depth & Scope:
Researches and/or applies experience and knowledge of SBA Standard Operating Procedures to various transactional situations, adhering to both SBA eligibility and bank policy, with the ability to solve scenarios that impact loan structure
Manages a loan pipeline from origination through closing in accordance with Bank policies and procedures, as well as SBA Standard Operating Procedures
Provides documentation and Bank policy and procedure guidance to all lending areas
Reviews and approves searches and other required due diligence
Serves as a SBA resource to support departments
Works independently and handles loans of complex nature, ensuring all documentation is policy compliant and adheres to SBA guidelines
Generates and maintains loan requirements checklist; facilitates documentation from beginning to end of assignment
Establishes and manages relationships, as applicable, with Business Development Officers, Credit Management, operations teams and others, as needed
Acts as liaison with Bank Counsel, Compliance Dept, ABL, Derivatives, CREA, and other various parties to the loans, as needed
Ensures that all required loan conditions (insurance, collateral, etc.) are sufficient and properly documented in compliance with Bank policy
Ensures deadlines are met
Ensures loan documentation is complete and accurate. Addresses any exceptions
Partners with Closing Specialist team to ensure that loans are funded and booked accurately and timely
Participates in special projects and performs duties, as required
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Connecticut, District of Columbia, Delaware, Florida, Georgia, Massachusetts, Maryland, Maine, North Carolina, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, South Carolina, Virginia, Vermont, TD Footprint
Atlanta, Baltimore City, Boston, Burlington, Charlotte, Cherry Hill, Concord, Fairfield, Greenville, Miami, Mount Laurel, New York, Philadelphia, Portland, Providence, TD Footprint, Vienna, Washington, Wilmington
4140 Church Road
TD Bank AMCB
Job Category - Primary:
Operations & Underwriting
Operations & Underwriting
Job Searches Match:
District of Columbia
$23.00 - $36.25 hourly
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.