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TD Bank Mgr Fraud Operations (US) in Greenville, South Carolina


Job Title:

Mgr Fraud Operations (US)

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit .

Auto req ID:


Department Overview:

The Manager of Fraud Operations leads a small number of specialized Fraud professionals performing complex work or a group of Fraud professionals within a unit, and provides guidance, leadership, coaching and development to ensure operational results/ project initiative objectives are achieved for the overall group. This role provides a second level of oversight and approval to all investigative functions.


United States

Job Requirements:

  • Must be eligible for employment under regulatory standards applicable to the position.

High School diploma required; Undergraduate degree preferred

5+ years relevant experience

3+ years people management experience

Proficient knowledge of the business goals/objectives being supported and the full suite of policies, programs, processes and systems

Knowledge of current and emerging trends

Ability to contribute to strategic direction of the function and provide advice to senior leadership

Ability to establish goals and objectives that support the strategic plan

Knowledge of risk management environment, standards and regulations

Ability to implement and evaluate program/project activities to ensure completion

Skilled in using software tools, methods and techniques

Skilled in preparing and managing budgets and resource allocation

Skilled in mentoring, coaching and performance management

Ability to exercise sound judgement in making decisions

Ability to communicate effectively in both oral and written form

Ability to work collaboratively and build relationships

Skilled in using computer applications including MS Office

Ability to analyze, organize and prioritize work while meeting multiple deadlines

Ability to work successfully as a member of a team and independently

Ability to handle confidential information with discretion



Job Description:

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

Oversees a large team/multiple small teams completing processes/transactions/activities characterized by single to multiple step transactions limited systems and jurisdictions, higher volumes and/or medium to high complexity

Advanced knowledge of the business and operational functions supported

Requires advanced process management knowledge and expert knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps

Work focus time horizon is generally medium term with moderate focus on strategic planning

Oversees management of team requiring workforce to decision on acceptable level of risk-Low to Moderate risk potential (loss/reputational) for functional area

Acts as a team escalation contact for issues raised from other internal groups, partners and/or customers

Involves regular contact with cross-functional teams across TD or external contacts or customers


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.


New Jersey, South Carolina


Greenville, Mount Laurel

Work Location:

Greenville Campus Building A - 200 Carolina Point Parkway, Remote Mount Laurel

Business Line:


Job Category - Primary:

Risk Management

Job Category(s):

Administrative / Clerical / Support, Business Analysis / Reporting, Management / Consulting / Advisory, Risk Management

**Province/State (Primary):

South Carolina

ProvState 2:

New Jersey

City (Primary):


City(s) 2:

Mount Laurel

Job Family:

Fraud Operations

Time Type:

Full Time

Employment Type:


Hours/Availability Detail:

8:30 am - 5:00 pm

Work Remotely:


Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.