TD Bank Head of Collections Strategy in Greenville, South Carolina
Auto req ID 197077BR
Job Title Head of Collections Strategy
Job Status Full Time
Country United States
Province/State South Carolina
Location Greenville Campus A
Business line TD Auto Finance
Job Category - Primary Auto Finance
Job Category(s) Auto Finance
TD Description About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. at http://www.tdbank.com/ Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com at http://www.td.com/ .
The Head of Collection Strategy will have decision-making authority, and will primarily be accountable for: (1) Delinquency, loss performance
and corresponding costs associated with all AMCB Retail Products (AMCB, TDAF, US Credit Card) (2) actively involved with various aspects from
the development of product conception through end of life including establishing and monitoring SLA and KPI processes to oversee collections
internal and external operations to ensure quality delivery, and ongoing measurement, striving towards continuous improvement; (3) Facilitates
product development meetings, capacity planning and monitors and analyzes industry trends and annual loss planning; (4) Responsible for
developing forecasting models to forecast delinquencies, losses and costs and implements strategies that maximize the utilization of resources and mitigate losses for the portfolio; (5) Further responsibilities include the proactive management of pertinent relationships inclusive of the line of business owner/executive, Credit Risk, other control partners, etc. Implementation of Policy changes and independently validating
adherence to existing policies and procedure
Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and
compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Provides vision, leadership and strategic guidance to the operations/product teams in developing and implementing
Leads the analysis, research and proof point development for operational initiatives and strategies
Collections strategy advisor to senior management, multiple and/or complex businesses or the enterprise. Requires substantial
relationship management breadth and influence in leading strategic initiatives, planning and/or integrating executional activities
Leads and contributes on projects of significant scope, strategic impact and complexity
Ensures clear understanding of risk appetite and problem loan management policy and confirms that collection & recovery processes
are designed to deliver upon those requirements
Works with executive/senior leadership, analytics and customer strategy to review develop other customer analytical frameworks for
TD Bank to help drive further insight, measurement – measuring and focusing on our goals
Leads the interaction between Credit Risk and Collections in the development, communications, and implementation of short term
and long term strategic initiatives Manages staff, assigns work and ensures high service levels are maintained according to Company policies, procedures and legal
Develops and manages team budgets for all managed programs
Oversees the successful design strategic plans programs and relevant project plans incorporating full range of operations resources
Determines and acts on long term operations and customer strategies to ensure they are effectively supporting the business line need
Continually monitors and tracks the success and effectiveness of strategies and programs
Develops and executes operations strategies & communications for integration projects
Provides leadership and direction for the design and implementation of an enterprise data architecture that supports the business
information needs of the Loan Servicing and Collections Department
Responsible for developing and maintaining reports, dashboards and presentations for the detailed analysis/communication of
delinquency, losses and Collection & Recovery production results
Bachelor’s degree required; Master’s preferred.
10 years of experience in the Financial Services Industry
Must have 5 years management experience
Knowledge of full range of operations skills
Previous experience in developing Collections and Recovery strategies
Must be analytical with the ability to translate into proven strategy.
Previous experience in working with multiple departments within an organization such as: Collections, Legal, Risk, Compliance,
Be proficient in all Microsoft Office products
Be able to create a presentation to Executive Leadership, customers, and professional organizations in the related field
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Province/State (Primary) South Carolina
City (Primary) Greenville