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Job Information

TD Bank Debt Specialist I in Greenville, South Carolina

305028BR

Job Title:

Debt Specialist I

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com .

Auto req ID:

305028BR

Department Overview:

Position Starts on May 11

Country:

United States

Job Requirements:

  • Must be eligible for employment under regulatory standards applicable to the position.

Demonstrates sufficiency in a range of processes, procedures and systems to perform assigned tasks

Understands how the assigned duties relate to others in the team and how the team integrates with others

Handles own workload, coordinates tasks and services with others

Recognizes and solves routine problems that can occur in their own work area without supervisory approval

Evaluates and selects solutions from established options

Follows standardized procedures and practices and recommends opportunities to improve processes in their own work area

Uses communication skills to exchange technical or process information with composure and ensures underlying details are clarified

Determines reasons for customer delinquencies and uses standard methods and procedures to secure payment; Identify reasons why customers can or cannot pay

Identifies type of loan product involved, including residential mortgages, home equities, indirect loans, mobile homes, lines of credit, unsecured loans, recreational vehicles, overdrafts and others and modify approach accordingly

Develops familiarity with debt management counseling and information to provide to customers as necessary

Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities

Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.)

Hours:

40

Job Description:

The Debt Specialist I reduces losses by negotiating and collecting payment on delinquent retail, consumer, residential or auto accounts.

Inclusiveness:

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Province/State:

Florida, South Carolina

City:

Greenville, Jacksonville

Qualifications:

High School Diploma or GED required

Ability to develop strong phone skills to effectively work with customers

Developing negotiation skills to arrive at best overall solutions within established guidelines

Sales ability to make regular phone calls, present Company in positive way to customers and tactfully but firmly collect payments

Ability to learn and explain wide variety of consumer loan product details

Writing ability to clearly document calls

PC skills sufficiency

Work Location:

4600 Touchton Road East, Greenville Campus Building B - 200 Carolina Point Parkway

Business Line:

TD Bank AMCB

Job Category - Primary:

Call Center

Job Category(s):

Call Center

**Province/State (Primary):

South Carolina

ProvState 2:

Florida

City (Primary):

Greenville

City(s) 2:

Jacksonville

Job Family:

Retail / Commercial Operations

Time Type:

Full Time

Employment Type:

Regular

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

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