TD Bank Credit Bureau Dispute & Debt Validation Spec- Retail Card Services in Greenville, South Carolina
Credit Bureau Dispute & Debt Validation Spec- Retail Card Services
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com .
Auto req ID:
TD Bank's Credit Cards and Unsecured Lending organization offers consumer credit in three areas: TD-branded credit cards and personal loans; retail sales financing programs through TD Retail Card Services; and co-branded and private label card partnerships. Our credit cards are distributed through our East Coast retail store network and nationally through hundreds of partnership programs with retailers and other third-party organizations
- Must be eligible for employment under regulatory standards applicable to the position.
Handles sensitive consumer information (credit bureau data raw PII)
Utilizes third party data sources, internal systems and tools to research and analyze information in order to ensure accuracy of credit reporting
Researches and responds to disputes received directly by mail, email or phone
Utilizes E-Oscar to quickly respond to indirect disputes in the way of Automated Consumer Dispute Verification (ACDV)
Corrects inaccurate account information provided to CRAs and document the resolution using internal systems and e-OSCAR
Maintains a clear understanding of current internal credit-related policies and procedures, as well as all applicable federal regulations and credit industry standards
Adapts to and endorses change and serves as an agent of positive change to support goals and direction
Demonstrates a strong commitment to meet or exceed external and internal expectations, service, and quality goals
Able to work within a corporate environment understanding its structure and adhere to schedule and punctuality requirements
Responsible for ensuring confidentiality of all aspects of the companys operations, portfolio, customer information and computer technology
Must be able to work weekdays and weekend/overtime as required to ensure adherence to SLAs
Compiles account information for debt validation requests
Engages internal/external partners to obtain pertinent account information
Additional responsibilities/duties as assigned by management
Must be eligible for employment under regulatory standards applicable to the position.
The Credit Bureau Dispute & Debt Validation Specialist researches direct and indirect credit bureau disputes; responds to customers and credit reporting agencies to ensure discrepancies are resolved and timely follow up occurs.
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
New Jersey, South Carolina
Associates Degree or equivalent work experience
3+ years in Financial Services
Superior analytical, problem solving and decision-making skills
Excellent verbal, written, and interpersonal communication skills and ability to work well in a team environment
Exceptional attention to detail and accuracy
Candidate must be dedicated, self-directed and reliable
Knowledge of state and federal laws and agencies applicable to collections, including the Fair Debt Collections Practices Act (FDCPA), the Dodd-Frank Act (UDAAP) and the Consumer Financial Protection Bureau (CFPB)
Good knowledge of basic computer skills; 40+ WPM and use of 10-Key pad
535 East Crescent Avenue, Greenville Campus Building A - 200 Carolina Point Parkway
TD Bank AMCB
Job Category - Primary:
TD Product Management
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.