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TD Bank Collections Supv II in Greenville, South Carolina


Job Title:

Collections Supv II

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit at Find TD Bank on Facebook at and on Twitter at .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit at .

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Department Overview:

The Collection Supervisor II supervises one or more business unit or sections of the Collection or Recovery Department such as loss mitigation, bankruptcy, probate, workout or department computer system support. This job is responsible for day-to-day management of direct reports including all managerial responsibilities such as payroll, performance, coaching and development, time and attendance etc.


United States

Job Requirements:

Must be eligible for employment under

regulatory standards applicable to the position.

Associate's degree required; Bachelor's degree or work experience equivalent to Bachelor's degree preferred

5+ years' experience required

Strong understanding of collections activities and specific unit practices

Detailed knowledge of related legal and regulatory guidelines

Supervisory experience preferred

Strong problem solving skills

Proven organizational ability

Advanced Communication skills, both verbal and written

Experience with related systems and software

PC skills

  • Must be eligible for employment under regulatory standards applicable to the position.



Job Description:

Supervises day-to-day activities of a larger collections unit, or section of a unit ensuring that processes are conducted efficiently and timely and according to established policies and procedures

Assigns, prioritizes and monitors work of staff

Contributes to development of department policies and procedures and assists staff with most complex aspects of work as necessary

Supervises between 8 and 20 employees

Coaches and develops Employees; ensures performance management activities are undertaken and completed for all Employees

Participates in development and management of department budget, including managing collections activities in own area to an assigned charge off budget goal

Prepares regular and customized, in-depth reports and information summarizing various aspects of unit(s) activities. Interprets important aspects of reports for management

Audits staff work on a regular basis to ensure that day-to-day policies and procedures are followed and productivity levels are maintained

Monitors and records staff performance; Provides coaching and counseling as needed with the direction of Unit Manager

Prepares and communicates performance assessments for staff supervised


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Florida, Maine, South Carolina


Falmouth, Greenville, Jacksonville

Work Location:

4600 Touchton Road East, 70 Gray RoadWest Falmouth Crossing, Greenville Campus Building B - 200 Carolina Point Parkway

Business Line:


Job Category - Primary:

Call Center

Job Category(s):

Call Center

**Province/State (Primary):


ProvState 2:


ProvState 3:

South Carolina

City (Primary):


City(s) 2:


City(s) 3:


Job Family:

Retail / Commercial Operations

Time Type:

Full Time

Employment Type:


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