TD Bank Banking Spec II - Bilingual TDAF in Greenville, South Carolina
Banking Spec II - Bilingual TDAF
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit
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Provide exceptional Customer service as it relates to relatively straightforward inquirers from both Spanish and English Speaking Customers, with low to moderate support of more experienced personnel
Display positive, professional tone, exhibit empathy when required, deliver key attributes and provide a WOW! experience for the Customer
Take ownership of Customer concerns and resolve Customer issues at first point of contact
Ensure necessary due diligence is taken to support the accuracy of all Customer transactions
Arrive on-time and log-in ready to receive/answer Customer emails as scheduled throughout the shift
Identify and refer high value or potential Customers to the appropriate personnel
Utilize appropriate discretion and negotiation tactics when addressing fee disputes
- Must be eligible for employment under regulatory standards applicable to the position.
Job Description Summary
The Banking Specialist II Bilingual TDAF promotes strong and lasting Customer relationships in a Call Center environment by providing quality Customer service and sales focusing on a specialized area. Achieves a high level of success by understanding Customer needs, conducting oneself in a highly professional manner and identifying opportunities to grow the business.
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at
High School Diploma or GED
1+ Years of related experience
Successful completion of standard call center training and nesting programs
Thorough understanding of all aspects of Banking Specialist I position, with the ability to meet goals and standards established by the department
Demonstrated sales ability including knowledge of all Company products and services
Ability to use/learn current technology and software applications related to position
Excellent organizational, interpersonal, and verbal communication skills required
Effective written communication skills preferred
Ability to work in a fast-paced, challenging work environment
Excellent problem-solving and time management skills
Must be able to adhere to a set schedule which may include weekends and holidays
Greenville Campus Building A - 200 Carolina Pointe Parkway
TD Auto Finance
Job Category - Primary:
11:30am to 8:00pm
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