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TD Bank Banking Spec II - Bilingual TDAF in Greenville, South Carolina

241632BR

Job Title:

Banking Spec II - Bilingual TDAF

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit

Auto req ID:

241632BR

Country:

United States

Job Requirements:

Provide exceptional Customer service as it relates to relatively straightforward inquirers from both Spanish and English Speaking Customers, with low to moderate support of more experienced personnel

Display positive, professional tone, exhibit empathy when required, deliver key attributes and provide a WOW! experience for the Customer

Take ownership of Customer concerns and resolve Customer issues at first point of contact

Ensure necessary due diligence is taken to support the accuracy of all Customer transactions

Arrive on-time and log-in ready to receive/answer Customer emails as scheduled throughout the shift

Identify and refer high value or potential Customers to the appropriate personnel

Utilize appropriate discretion and negotiation tactics when addressing fee disputes

  • Must be eligible for employment under regulatory standards applicable to the position.

Hours:

40

Job Description:

Job Description Summary

The Banking Specialist II Bilingual TDAF promotes strong and lasting Customer relationships in a Call Center environment by providing quality Customer service and sales focusing on a specialized area. Achieves a high level of success by understanding Customer needs, conducting oneself in a highly professional manner and identifying opportunities to grow the business.

Inclusiveness:

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at

Province/State:

South Carolina

City:

Greenville

Qualifications:

High School Diploma or GED

1+ Years of related experience

Successful completion of standard call center training and nesting programs

Thorough understanding of all aspects of Banking Specialist I position, with the ability to meet goals and standards established by the department

Demonstrated sales ability including knowledge of all Company products and services

Ability to use/learn current technology and software applications related to position

Excellent organizational, interpersonal, and verbal communication skills required

Effective written communication skills preferred

Ability to work in a fast-paced, challenging work environment

Excellent problem-solving and time management skills

Must be able to adhere to a set schedule which may include weekends and holidays

Work Location:

Greenville Campus Building A - 200 Carolina Pointe Parkway

Business Line:

TD Auto Finance

Job Category - Primary:

Call Center

Job Category(s):

Call Center

**Province/State (Primary):

South Carolina

City (Primary):

Greenville

Job Family:

Contact Centre

Time Type:

Full Time

Employment Type:

Regular

Hours/Availability Detail:

11:30am to 8:00pm

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

Important Disclosure Regarding Deposit Insurance on Noninterest-bearing Transaction Accounts (FDIC)

SECURITIES AND INSURANCE
NOT FDIC INSURED
NO BANK GUARANTEE
MAY LOSE VALUE
Securities and other investment and insurance products are: not a deposit; not FDIC insured; not insured by any federal government agency; not guaranteed by TD Bank, N.A. or any of its affiliates; and may be subject to investment risk, including possible loss of value.

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