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TD Bank TD Auto Finance- Senior Business Analyst in Farmington Hills, Michigan


Job Title:

TD Auto Finance- Senior Business Analyst

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit . Find TD Bank on Facebook at and on Twitter at and .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit .

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

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Department Overview:

The Sr Business Analyst plans, manages, leads and oversees the end-to-end delivery of requirements throughout the lifecycle of the project

in alignment with the business and/or enterprise needs and strategies. Provides leadership and works collaboratively with stakeholders

including business, technology and finance partners to support project benefits and changes to business processes, policies and systems

across single or multiple Lines of Business (LoB).

This position supports TD Auto Finance. Preferred candidate would be located in Farmington Hills, MI, but will consider a remote candidate outside of MI.


US Nationwide

Job Requirements:

• Leads a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience

• Analyzes impacts to customers, stakeholders, employees, process, technology solutions to achieve business results

Understands and clarifies work packages of each assigned initiative/project inclusive of constraints (time, cost, people

resources) and maintain a customer-centric approach

• Provides recommendations and direction based on the end to end customer experience when making decisions

• Leads and owns the project deliverables related to business requirements to meet the needs of the customer, employee, and


• Assesses and ensures that customer and employee experience / stakeholder impacts are appropriately managed

• Engages appropriate stakeholders to identify and manage required outcomes of projects for the business

Provides on-going communication to key stakeholders, including the project sponsor, business project owner, project /

program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the

overall project

• Responds to inquiries and escalate concerns from stakeholders and partners at all levels in the organization

• Identifies and leads problem resolution to ensure customer needs are met

Contributes to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change

planning, etc.)

• Collaborates with the project manager and business sponsor to identify and ensure required resources are assigned to the

project for successful delivery of requirements

• Ensures timely notification and escalation of possible issues/problems while assessing options and recommendations for

prompt resolution

• Shareholder Accountabilities:

Leads requirements management on project(s) which are based on complexity, size and budget as defined by the project

governance levels

• Provides leadership / guidance and support in defining the business need or problem statement based on strategic drivers

and identifying potential solutions

• Identifies scope changes and complete analysis to determine impact to project benefits and risks

Facilitates and follows a structured approach to plan, elicit, analyze, document, communicate, and manage business

requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge and understand

requirements according to the requirements management discipline

•Identifies, documents and validates current state processes and work with the business and stakeholders to design the desired future state

•Establishes and maintains full requirements traceability and work with the business to prioritize requirements and scope

changes to ensure business needs are met

•Collaborates with technology partners and provide recommendations to support development of: system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met

•Ensures project issues and concerns are addressed for clear articulation of business requirements (e.g. Business Systems Analyst)

•Proactively identifies and tracks requirements risks, issues, assumptions, dependencies, constraints and anticipate and

effectively manage risks related to requirements. Align decisions to TDs risk appetite

• Develops mitigation plans or lead/contribute to the completion of necessary compliance/new process assessment templates

  • Contributes to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions,

including communication of issues and resolution

  • Must be eligible for employment under regulatory standards applicable to the position.



Job Description:

Leads Requirements Management / work packages for Tier 3-4, low to moderate risk and regulatory projects with multiple

stakeholders and across multiple LoB

• Advanced to expert knowledge of business analysis, project delivery practices and standards across the project life-cycle

Gains/acquires sound to advanced understanding of business and user interaction with technology throughout project


• Works independently as the senior or lead business analyst and coaches and guides members within area of expertise

• Identifies and leads problem resolution for complex issues at all levels

• Contributes to the communication and change management activities across multiple stakeholders


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.




Farmington Hills


  • Undergraduate degree required

• Business Analysis Accreditation is a preferred requirement ( IAG Certified- Business Analyst, Requirements Life Cycle Management; PMP Certification- PMI Professional in Business Analyst- PBA; Business Analysis of Knowledge- BABOK)

• 5+ years related business analysis experience required

Work Location:

27777 Inkster Road

Business Line:

TD Auto Finance

Job Category - Primary:

Process Improvement and Transformation

Job Category(s):

Project Management

State (Primary):


City (Primary):

Farmington Hills

Job Family:


Time Type:

Full Time

Employment Type:


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