TD Bank Business Analyst II (US)-REMOTE in Farmington Hills, Michigan
Business Analyst II (US)-REMOTE
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com .
Auto req ID:
• Provide business support, control function development, monitoring of customer facing digital online portal as part of US Customer Assistance
• Assists in proactively identifying issues and opportunities for the portal by analyzing data via SQL, Splunk and/or other analytical tools
• Identify root causes of issues and tracking all issues to resolution
• Assists in maintaining Business System Documentation of the portal including a full suite of test cases and participates in testing initiatives for the portal
• Assist in the development of requirements for new functionality and business as usual releases for the portal and other projects
- Must be eligible for employment under regulatory standards applicable to the position.
Leads Requirements Management/work packages for Tier 5 low to moderate risk and regulatory projects or initiatives and may contribute to Tier 3-4 projects
Sound to advanced knowledge of business analysis, project delivery practices and standards across the project life-cycle
Gain/acquire sound understanding of business and user interaction with technology throughout project delivery
Work performed under minimal management guidance and supervision
Identify and lead problem resolution
Supports and may contribute to communication and change management activities
Job Description Summary
The Business Analyst II provides support and delivery of requirements and work packages on low complexity projects/initiatives in alignment with business strategies. This role may also support team with project/program delivery.
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Florida, Maine, Michigan
Falmouth (ME), Farmington Hills, Jacksonville
3+ years related experience
Leads a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience
Analyzes impacts to customers, stakeholders, employees, process, technology solutions to achieve business results
Understands and clarifies work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintains a customer-centric approach
Provides recommendations and direction based on the end to end customer experience when making decisions
Leads and owns the project deliverables related to business requirements to meet the needs of the customer, employee, and business
Assesses and ensures that customer and employee experience/stakeholder impacts are appropriately managed
Engages appropriate stakeholders to identify and manage required outcomes of projects for the business
Provides on-going communication to key stakeholders, including the project sponsor, business project owner, project/program/portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project
Responds to inquiries and escalates concerns from stakeholders and partners at all levels in the organization
Identifies and leads problem resolution to ensure customer needs are met
Contributes to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)
Collaborates with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirements
Ensures timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution
27777 Inkster Road, 4600 Touchton Road East, 70 Gray Road West Falmouth Crossing
TD Bank AMCB
Job Category - Primary:
Business Analysis / Reporting
Business Analysis / Reporting, Enterprise Data & Analytics
For additional information regarding the compensation of this position, please click here
For an overview of TD's Benefits program, please visit TD's Total Rewards site (https://hrportal.ehr.com/tdtotalrewards)
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.