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TD Bank Sr Business Mgmt Analyst (US) in Falmouth, Maine


Job Title:

Sr Business Mgmt Analyst (US)

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit . Find TD Bank on Facebook at and on Twitter at and .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit .

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

Auto req ID:


Department Overview:

The Consumer Bank Business Management and Governance's Complaint Oversight program is dedicated to monitoring all channel customer complaints for opportunities to improve customer experiences, streamline processes, and maintain our regulatory and compliance commitments for the US Consumer Bank.

Complaint analysis is completed to identify themes and/or anomalies, of which business and control partners are informed to weigh in with their expertise, apply learnings, remediate as necessary and monitor to confirm products and services are delivered as intended.


United States

Job Requirements:


  • Must be eligible for employment under regulatory standards applicable to the position.

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. Here are the minimum requirements for this position:

•\tUndergraduate Degree or Technical Certificate.

•\t5-7 years relevant experience.

•\tAbility to work independently as the senior analyst and subject matter expert, with strength in coaching and educating others effectively.

•\tConfidence and ability to work independently on projects end-to-end, primarily those with medium-term issues (monthly to quarterly).

•\tMust be eligible for employment under regulatory standards applicable to the position.



Job Description:

•\tDevelop and support the Complaint Oversight program with analytics and reporting.

•\tIdentify issues and opportunities, understand trends, and provide specialized business management advice to senior management and respective teams while raising industry, external and internal, enterprise and business awareness.

•\tBuild and maintain strong partnerships with stakeholders across Consumer Product, Retail, Chairman's Service Center, and Advanced Data & Analytics Team.

•\tDefine data requirements and analysis approach to determine customer complaint root cause.

•\tMonitor complaint metrics across Consumer Bank lines of business to ensure business/compliance processes are followed.

•\tIdentify variances and contribute to the analysis, due diligence and implementation of initiatives and/or business operations within defined area of responsibility.

•\tCreate and deliver presentations and communications geared to executive management or broader audience, w/ strong ability to story tell.

•\tFlexibility as we continue to build and adapt the program.

•\tProvide subject matter expertise and help identify, design, test solutions and support implementation activities.

•\tAdhere to internal policies / procedures and applicable regulatory guidelines, contribute to the review of internal processes and activities and assist in identifying potential opportunities to improve operational efficiencies.

•\tSupport development and/or/ implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness.

Other duties as assigned • Driving Requirements: • Travel Requirements


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Maine, New Jersey, South Carolina


Falmouth (ME), Greenville, Mount Laurel


Preferred Qualifications:

•\tStrong experience with Tableau

•\tProficient in PowerPoint

•\tMS Access

•\tMS Excel

•\tCapable of building decks from raw data


Work Location:

70 Gray Road West Falmouth Crossing, Greenville Campus Building A - 200 Carolina Point Parkway, Mount Laurel - 12000 Horizon Way

Business Line:


Job Category - Primary:

Business Analysis / Reporting

Job Category(s):

Business Analysis / Reporting

State (Primary):


State #2:

New Jersey

State #3:

South Carolina

City (Primary):

Falmouth (ME)

City #2:

Mount Laurel

City #3:


Job Family:

Business Mgmt, Strategy & Governance

Time Type:

Full Time

Employment Type:


Hours/Availability Detail:


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