TD Bank IT Solutions Designer (US)/Call Center Technologies in Falmouth, Maine
IT Solutions Designer (US)/Call Center Technologies
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. at http://www.tdbank.com/ Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com at http://www.td.com/ .
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Building a World-Class, Diverse and Inclusive Technology Team
We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to
What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. Here are the minimum requirements for this position:
Undergraduate Degree or Technical Certificate. • Exposure to Interactive Voice Recognition (IVR) and speech recognition systems• Experience in developing call flow, call routing, DTMF, and configuring self-service menu in IVR. • Understanding of VoIP technologies such as CISCO • Experienced in creating a dialer campaign including predictive dialing
5-7 years relevant experience.
Advanced and extensive knowledge of the business (or organization), technical environment, standards, processes, procedures, programming languages and operating systems.
Readiness and motivation (as senior or lead developer and valued subject matter expert) to address and resolve highly complex and multifaceted development-related issues, often independently.
Subject matter expertise in at least one area of discipline, seasoned in counselling clients and project teams on all aspects of research, analysis, design, hardware and software support, development of technical solutions and testing.
Proficiency in leading complex and comprehensive project plan development and can understand risks associated with third-party solution integration.
Strength in coaching and advising clients, partners and project teams.
Commitment to and belief in the quality of your deliverables.
Must be eligible for employment under regulatory standards applicable to the position.
About This Role
We are looking for someone to lead the creation of a comprehensive end-to-end detailed solution with overall accountability for the technical design and delivery of the System Design Specification (SDS). You'll be exposed to stretch assignments as you take on large-scale, complex and/or enterprise-wide projects.
Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here are the essential job functions of this position:
Develop and document a detailed solution design within SDS, impart your subject matter expertise throughout life cycle.
Participate in complex applications and systems development, programming.
Give solution options. bolster stakeholder support.
Collaborate with stakeholders on project estimates.
Produce top-notch functional, technical and user interface designs.
Take business, Enterprise Architecture, system performance and development standards requirements, then develop functional, technical and user interface designs for an application and/or system.
Consult on System Requirements Specification (SRS) development.
Review technical deliverables for quality throughout detailed design and development phase, identify gaps or redesign as needed.
Define metrics and performance goals with technology partners and peers.
Respect TD's technology delivery practices and standards, project management disciplines, business technology architecture, and risk and production capacity – this includes thorough project requirements, documentation, scope estimates, and costs.
Deliver effective and efficient solutions by meeting milestones and ensuring project deliverables are on time, within budget, and adhere to the corporate quality and security standards.
Find ways to keep costs low, help come up with strategic solutions to support cost effectiveness and enhance stakeholder experience.
Conduct code reviews to address quality, standards compliance, reusability and ease of maintenance, Operational Readiness Reviews, and support gating and review sign-offs for solution design.
Support knowledge management processes and ensure knowledge is codified, monitored, tracked and managed.
Ensure design leverages existing reusable components, traces back to business requirements, and that new modules are designed with reusability in mind.
Identify and address any issue that affects the integrity of the application (e.g. cross-capability/release issues).
Provide technical support to promptly resolve escalated incidents/outages.
Other duties as assigned • Driving Requirements: • Travel Requirements:
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Maine, Michigan, New Jersey
Falmouth, Farmington Hills, Mount Laurel
Preferred Qualifications - Here are the preferred qualifications for this role:
• Exposure to Interactive Voice Recognition (IVR) and speech recognition systems
• Experience in developing call flow, call routing, DTMF, and configuring self-service menu in IVR.
• Understanding of VoIP technologies such as CISCO
• Experienced in creating a dialer campaign including predictive dialing
• Hands on experience in J2EE platform-based web application maintenance and development including distributed technologies and related frameworks such as Spring, Hibernate.
• knowledge of programming, design and development processes/methodologies
• Experienced in database scripting and stored procedures for relational databases such as MySql, Oracle.
27777 Inkster Road
TD Bank AMCB
Job Category - Primary:
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