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TD Bank Business Analyst II (US)-REMOTE in Falmouth, Maine


Job Title:

Business Analyst II (US)-REMOTE

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit .

Auto req ID:


Department Overview:

• Provide business support, control function development, monitoring of customer facing digital online portal as part of US Customer Assistance

• Assists in proactively identifying issues and opportunities for the portal by analyzing data via SQL, Splunk and/or other analytical tools

• Identify root causes of issues and tracking all issues to resolution

• Assists in maintaining Business System Documentation of the portal including a full suite of test cases and participates in testing initiatives for the portal

• Assist in the development of requirements for new functionality and business as usual releases for the portal and other projects


United States

Job Requirements:

  • Must be eligible for employment under regulatory standards applicable to the position.

Leads Requirements Management/work packages for Tier 5 low to moderate risk and regulatory projects or initiatives and may contribute to Tier 3-4 projects

Sound to advanced knowledge of business analysis, project delivery practices and standards across the project life-cycle

Gain/acquire sound understanding of business and user interaction with technology throughout project delivery

Work performed under minimal management guidance and supervision

Identify and lead problem resolution

Supports and may contribute to communication and change management activities



Job Description:

Job Description Summary

The Business Analyst II provides support and delivery of requirements and work packages on low complexity projects/initiatives in alignment with business strategies. This role may also support team with project/program delivery.


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Florida, Maine, Michigan


Falmouth (ME), Farmington Hills, Jacksonville


Undergraduate degree

3+ years related experience

Leads a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience

Analyzes impacts to customers, stakeholders, employees, process, technology solutions to achieve business results

Understands and clarifies work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintains a customer-centric approach

Provides recommendations and direction based on the end to end customer experience when making decisions

Leads and owns the project deliverables related to business requirements to meet the needs of the customer, employee, and business

Assesses and ensures that customer and employee experience/stakeholder impacts are appropriately managed

Engages appropriate stakeholders to identify and manage required outcomes of projects for the business

Provides on-going communication to key stakeholders, including the project sponsor, business project owner, project/program/portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project

Responds to inquiries and escalates concerns from stakeholders and partners at all levels in the organization

Identifies and leads problem resolution to ensure customer needs are met

Contributes to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)

Collaborates with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirements

Ensures timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution

Work Location:

27777 Inkster Road, 4600 Touchton Road East, 70 Gray Road West Falmouth Crossing

Business Line:


Job Category - Primary:

Business Analysis / Reporting

Job Category(s):

Business Analysis / Reporting, Enterprise Data & Analytics

**Province/State (Primary):


ProvState 2:


ProvState 3:


City (Primary):

Farmington Hills

City(s) 2:


City(s) 3:

Falmouth (ME)

Job Family:

Business Analysis

Time Type:

Full Time

Employment Type:


Hours/Availability Detail:


Work Remotely:


Compensation Information:

For additional information regarding the compensation of this position, please click here

Benefits Information:

For an overview of TD's Benefits program, please visit TD's Total Rewards site (

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