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TD Bank Team Mgr II Fraud Operations (Credit Cards) in Cherry Hill, New Jersey


Job Title:

Team Mgr II Fraud Operations (Credit Cards)

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit .

Auto req ID:



United States

Job Requirements:

  • Must be eligible for employment under regulatory standards applicable to the position.

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

Leads a team and oversees the complex or diverse operations or functional area - impacts a significant part of the organization and entails leading teams in completing multiple step transactions/processes

Requires strong process management knowledge and understanding of the business and operational function areas supported

Manages team requiring workforce to decision on acceptable level of risk- Moderate to High risk potential (loss/reputational) for functional area

Plans, organizes and coordinates the activities for own area and resolves operational issues and work focus time horizon is generally medium term

Decision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organization

Effectively handles critical and/or high risk issues, determining the most appropriate course of action for resolution



Job Description:

As a People Manager, the Team Manager II, Fraud Operations provides day-to-day team leadership and work direction to ensure effective and efficient operations, delivery of services/solutions in accordance with established service levels, quality standards, compliance and regulatory guidelines.


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.


New Jersey, Pennsylvania


Cherry Hill, Mount Laurel, Philadelphia


High School diploma required; Undergraduate degree preferred

4+ years relevant experience

Proficient knowledge of business operations standards, procedures, laws, rules and regulations

Knowledge of current and emerging trends

Skill in mentoring, coaching and performance management

Skill in using analytical software tools, data analysis methods and reporting techniques

Skill in using computer applications including MS Office

Skill in mentoring, coaching and performance management

Ability to communicate effectively in both oral and written form

Ability to work collaboratively and build relationships

Ability to work successfully as a member of a team and independently

Ability to exercise sound judgment in making decisions

Ability to analyze, research, organize and prioritize work while meeting multiple deadlines

Ability to process and handle confidential information with discretion

Work Location:

1701 Route 70 East, 2005 Market Street, Mt Laurel - 6000 Atrium Way

Business Line:


Job Category - Primary:

Risk Management

Job Category(s):

Anti-Money Laundering / Compliance & Regulatory Relations, Management / Consulting / Advisory, Risk Management

**Province/State (Primary):

New Jersey

ProvState 2:

New Jersey

ProvState 3:


City (Primary):

Mount Laurel

City(s) 2:

Cherry Hill

City(s) 3:


Job Family:

Fraud Operations

Time Type:

Full Time

Employment Type:


Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.