TD Bank IT Support Specialist(Linux administrator) in Charlotte, North Carolina

Auto req ID 211131BR

Job Title IT Support Specialist(Linux administrator)

Job Status Full Time

Country United States

Province/State New Jersey

North Carolina

City1 Charlotte

Mount Laurel

Location Irby Building

Technology Center

Business line TD Bank AMCB

Job Category - Primary Technology Solutions

Job Category(s) Technology Solutions

TD Description

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit at Find TD Bank on Facebook at and on Twitter at .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit at .

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD IT Application Support covers business segment CIO technology areas or shared services technology functions. These experts interact closely with those within the Infrastructure Technology Solutions space. With a heightened focus on developing, implementing standard support models and processes using industry best practices, this role is responsible for production support, troubleshooting incident and problem management, service transition, IT change management and deployment and release management.

There's room to grow in all of it.

Job Description

About This Role

We are looking for someone to provide expert advice and lead in system and applications planning, performance, availability, integration, operations and/or release and deployment management.

Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here are the essential job functions of this position:

  • Apply industry best practices to put a standard support model and processes into practice.

  • Oversee incident investigations to find root causes, then put high-quality remediation plans into action.

  • Promote fresh ways of thinking, provide insight and recommendations based on industry practices and emerging technology trends.

  • Define, deploy and lead systems and applications activities.

  • Identify, recommend, source, negotiate, implement improvements and solutions (buy/build/reuse) to improve customer experience, availability and cost reduction.

  • Influence product direction, foresee issues, identify solutions, work with leading-edge products untested and unproven in the market.

  • Manage complex deployment in load-balanced, service-oriented environment.

  • Potentially test, debug, and performance analyze and document environment components.

  • Troubleshoot initial failures, work to resolve them, communicate!

  • Huddle with business leaders, technology professionals, vendors and outsourced partners to assess project viability, priority and communications effectiveness.

  • Integrate technical solutions with the business environment, be aware of systems interdependencies and reusability, focus on seamless delivery.

  • Ensure appropriate security levels are established and maintained for processes, information exchange and system implementations.

  • Review, define, enforce and influence standards and quality metrics.

  • Ensure systems and operational availability meet or (even better) exceed negotiated service levels, report results.

  • Comply with both disaster and business recovery plans (and help define, review and test them).

  • Respect TD's technology delivery practices, standards, project management disciplines.

  • Help develop and maintain issue prevention processes, participate in promptly determining and resolving incidents.

  • Identify opportunities and put forward ideas to support cost effectiveness.

  • May develop and contribute to third-party contract negotiations.

Other duties as assigned

• Driving Requirements:

• Travel Requirements:

Job Requirements

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. Here are the minimum requirements for this position:

  • Undergraduate Degree or Technical Certificate.

  • Graduate Degree Preferred.

  • 7+ years relevant experience.

  • Ability to work independently as a senior lead on a diverse range of tasks or operational solutions support, assignments are highly complex and multi-faceted.

  • Ability to monitor, coach, and educate a small team.

  • Excellent subject matter expertise (in multiple areas) and strong consulting skills for your work with clients, team, and/or project team on all aspects of operational support/solutions.

  • Leadership in enhancing knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.

  • Willingness to work effectively as a team, helping others to resolve critical service issues

  • Interest and drive to gain expertise of system development methodologies, key business initiatives/issues, IT implications for systems/technologies and impact on business solutions.

  • Must be eligible for employment under regulatory standards applicable to the position.


Preferred Qualifications - Here are the preferred qualifications for this role:


The Platform Administrator’s role is to participate in design, install, monitor, maintain, and performance tune of SAS Applications running on Red Hat Linux and Oracle databases while ensuring high levels of data availability. This individual is also responsible for developing, implementing, and overseeing application and configuration policies and procedures to ensure the integrity and availability of data and accompanying software. Designs and applies new methods and procedures.

Responsible for ensuring sound configuration management of system and application settings; design and implement back up, recovery, archiving and conversion strategies. Manage application design configurations and specify firewall requirements to be implemented by Network teams. Evaluate, specify and request security and access setup. Participate in and perform testing, reporting, capacity planning, performance tuning, backup and restores. Provide leadership and technical expertise to on-going problem identification and resolution and root cause analysis process for application and system issues in coordination with Infrastructure Technology Teams.


– Experience managing Red Hat Linux based systems, SAS Applications, Oracle Exadata database solutions, clustering technologies for applications and GPFS/Spectrum Scale filesystems, Oracle ZFS or other NAS solutions

– Experience planning, coordinating, and managing changes in a controlled environment including:

– network configuration, tuning, and troubleshooting

– storage system and raid controller configuration

– OS and Database patching and upgrades

– Experience working effectively with support vendors to triage and resolve incidents

– Linux scripting and automation of management tasks

– implementing, updating, and monitoring database and system backups

– Experience with troubleshooting system and application failures, coordination of remediation efforts, and communication with internal and external support teams

  • Performance tuning and Root cause analysis experience

  • Previous application and operating systems knowledge. Advises and updates management on SAS Application, Systems and Database concepts and techniques.


1.) Oracle Linux or Red Hat (5-10 years)

2.) Clustering Experience (4-8 years)

3.) Network configuration, tuning, and troubleshooting (5-10 years)

Hours M-F 8am-5pm plus off-hour when needed


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**Province/State (Primary) North Carolina

City (Primary) Charlotte

ProvState 2 New Jersey

City(s) 2 Mount Laurel

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.