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TD Bank Quality Assurance Analyst III in Brooklyn Park, Minnesota

328234BR

Job Title:

Quality Assurance Analyst III

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com .

Auto req ID:

328234BR

Department Overview:

The Quality Assurance Analyst III is responsible for ensuring overall service and/or department quality standards are met, working with our partners at Target.

Position is currently remote, but will go back onsite when TD makes the determination. Only accepting applicants that live locally.

This is not a technology driven or Software related Quality role.

Country:

United States

Job Requirements:

Bachelors degree or progressive work experience in addition to experience below

5+ years related experience required

Excellent written and verbal communication skills

Proven time management and organizational skills

Strong computer skills, especially Excel

Credit card experience a plus

Must be able to work flexible hours, including possible evenings and weekends

Proven problem solving skills

Excellent interpersonal skills

Proven ability to work as an active participant in a team as well as independently

Experience in a unpredictable and fast pace environment

Proven ability to be detail oriented

Strong leadership skills

  • Must be eligible for employment under regulatory standards applicable to the position.

Hours:

40 hours

Job Description:

Ensures adherence to set quality standards

Provides leadership and direction to less experienced staff

Leads and executes more complex projects to attain company and/or department objectives which require directing the work of others

Identifies opportunities for process improvements to advance service quality and/or streamline functions

Recommends and implements department training needs

Maintains and develops expert knowledge of company and/or department systems; assists with system implementation/conversion and consults with management as needed

Coordinates quality control and/or compliance activities

Creates manuals, reports and documents and make updates as needed

Participates in special projects and performs additional duties as assigned

Develops, recommends, facilitates and/or coordinates Employee training

Monitors Employee and/or division performance to ensure compliance with department and/or company standards

Contributes to a positive, ethical and respectful working environment and communicates openly with others

Models company culture internally and externally

Participates in meetings and coaching sessions

Keeps staff informed of any procedural changes or enhancements

Provides support to department leadership in performing trend analysis, information gathering, performance feedback and related activities

Inclusiveness:

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Province/State:

Minnesota

City:

Brooklyn Park

Work Location:

7000 Target Parkway North

Business Line:

TD Bank AMCB

Job Category - Primary:

Operations & Underwriting

Job Category(s):

Risk Management

**Province/State (Primary):

Minnesota

City (Primary):

Brooklyn Park

Job Family:

TD Governance & Control

Time Type:

Full Time

Employment Type:

Regular

Hours/Availability Detail:

Monday-Friday

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

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