TD Bank Quality Assurance Analyst III in Brooklyn Park, Minnesota
Quality Assurance Analyst III
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com .
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The Quality Assurance Analyst III is responsible for ensuring overall service and/or department quality standards are met, working with our partners at Target.
Position is currently remote, but will go back onsite when TD makes the determination. Only accepting applicants that live locally.
This is not a technology driven or Software related Quality role.
Bachelors degree or progressive work experience in addition to experience below
5+ years related experience required
Excellent written and verbal communication skills
Proven time management and organizational skills
Strong computer skills, especially Excel
Credit card experience a plus
Must be able to work flexible hours, including possible evenings and weekends
Proven problem solving skills
Excellent interpersonal skills
Proven ability to work as an active participant in a team as well as independently
Experience in a unpredictable and fast pace environment
Proven ability to be detail oriented
Strong leadership skills
- Must be eligible for employment under regulatory standards applicable to the position.
Ensures adherence to set quality standards
Provides leadership and direction to less experienced staff
Leads and executes more complex projects to attain company and/or department objectives which require directing the work of others
Identifies opportunities for process improvements to advance service quality and/or streamline functions
Recommends and implements department training needs
Maintains and develops expert knowledge of company and/or department systems; assists with system implementation/conversion and consults with management as needed
Coordinates quality control and/or compliance activities
Creates manuals, reports and documents and make updates as needed
Participates in special projects and performs additional duties as assigned
Develops, recommends, facilitates and/or coordinates Employee training
Monitors Employee and/or division performance to ensure compliance with department and/or company standards
Contributes to a positive, ethical and respectful working environment and communicates openly with others
Models company culture internally and externally
Participates in meetings and coaching sessions
Keeps staff informed of any procedural changes or enhancements
Provides support to department leadership in performing trend analysis, information gathering, performance feedback and related activities
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
7000 Target Parkway North
TD Bank AMCB
Job Category - Primary:
Operations & Underwriting
TD Governance & Control
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