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TD Bank FCRA Senior Business Line Liaison (US) in Baltimore, Maryland


Job Title:

FCRA Senior Business Line Liaison (US)

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit .

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Department Overview:

The Senior Business Line Liaison (Sr. BLL) supports the execution of all risk and governance activities within their designated line of business area of responsibility (LOB). The Sr. BLL serves as the point of contact for key risk and governance activities, and coordinates actions, responses, and documentation for the business in areas of increased risk (inherent and residual) or complexity. The Sr. BLL may providing coaching and oversight for the BLL and may review documentation prepared by the BLL related to areas of increased risk or complexity.


United States

Job Requirements:

Bachelors degree and/or equivalent experience

7+ years of Business Line Experience in Bank Operations

Strong understanding of risk & controls in high risk areas, and complex business environments

Experience drafting Risk & Control documentation including, but not limited to: Issue responses, action plans, issue summaries, or other audit or regulator commentary

Project management experience to manage multiple requests and projects

Strong communication skills, both written and verbal, including with executive management

  • Must be eligible for employment under regulatory standards applicable to the position.



Job Description:

Acts as the point of contact for the Line of Business areas of responsibility (LOB) for any potential self-identified findings and document the control breakdown and root cause and communicate to relevant parties; In addition to drafting the documentation, responsibilities may include a review of documentation from Business Line Liaison (BLL) for areas of increased risk or complexity

Acts as the point of contact for the SSG&C Audit/Exams and remediation team for any key information, actions, responses, or remediation required by the LOB; Leads or oversees the coordination with the LOB to fulfill these requests, or for other tasks as required, depending on risk and complexity

Drafts and/or reviews action plans for all issues and findings within LOB

Oversees the completion of all closure activities to ensure all action plan deliverables are met, and document the remediation implemented by the business, and provide any necessary guidance or conduct any necessary activities for the LOB, and review documentation from BLL for areas of increased risk or complexity

Prepares or reviews all closure packages or required templates for all findings and issues in the LOB, get LOB approval, and submit to 1B SSGC

Acts as the point of contact for the LOB for any potential incidents/events and notify or engage the Operational Risk and Framework Execution Pillars of the 1B (SSG&C) as needed

Coordinates the fulfillment of any requests by an Examiner, Auditor, or other requestor, working with the LOB, drafting commentary or other deliverables as required, and for areas of higher risk or complexity, potentially reviewing drafts documented by the BLL

Acts as a point of contact for any potential issues from exams, reviews, or other testing, to ensure LOB management is aware, and participate in the information gathering and discussions on the finding

Supports the LOB BCP, ensure the plan is up to date, in line with the risk appetite, and all annual activities are completed as required

Assists the LOB in identifying process impacts and change requirements related to regulatory projects managed by the Compliance Regulatory Office, and overseeing or providing support to the BLL for areas of higher risk or complexity

Acts as the point of contact for the 1B QC testing team, and provide responses to address 1B QC testing questions, remediation, or other actions as required, coordinating those responses with the LOB and review documentation or responses prepared by the BLL for areas of higher risk or complexity. Including but not limited to Compliance, ORM, and RCR Credit findings

Serves as the primary representation at the QC Weekly status report meeting for LOB area of responsibility to discuss all failures, and determine if an issue needs to be opened, and potentially join in other weekly status report meetings for issues of high risk or complexity

Oversees the completion of any required change management forms (including the CRA, PIA, and DIA), and support the change management initiatives as needed for areas of responsibility, and review forms prepared by the BLL for areas of higher risk or responsibility

Provides support for any Policy and Procedures as required in partnership with BMG

Supports other processes or deliverables for SSG&C on behalf of the LOB – including but not limited to: EUCs, Models, and Vendor Management as needed

Provides coaching and guidance to BLL as needed, as well as escalation to the Relationship Manager as needed


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Alabama, District of Columbia, Florida, Maryland, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Virginia


Arlington, Asheville, Baltimore City, Boston, Greenville, Jacksonville, Mount Laurel, New York, Reading, Washington


FCRA experience preferred

Work Location:

1489 P Street, Northwest, 4600 Touchton Road East, Greenville Campus Building B - 200 Carolina Point Parkway, Mount Laurel - 12000 Horizon Way

Business Line:


Job Category - Primary:

Business Analysis / Reporting

Job Category(s):

Business Analysis / Reporting

**Province/State (Primary):


ProvState 2:

New Jersey

ProvState 3:

South Carolina

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ProvState 6:

New York

ProvState 7:

New Jersey

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ProvState 10:

District of Columbia

City (Primary):


City(s) 2:

Mount Laurel

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City(s) 4:

Baltimore City

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City(s) 6:

New York

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Job Family:

Banking Operations

Time Type:

Full Time

Employment Type:


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