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TD Bank Banking Spec II - FSG CLSS in Auburn, Maine


Job Title:

Banking Spec II - FSG CLSS

TD Description:

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit at Find TD Bank on Facebook at and on Twitter at .

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit at .

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Department Overview:

Job Profile Summary

The Banking Specialist II, FSG, CLSS Consumer Lending Sales & Service promotes strong and lasting Customer relationships in a Call Center environment by providing quality Customer service and sales focusing on a specialized area. The Banking Specialist II, FSG, CLSS Consumer Lending Sales and Service works in a team in a sales delivery call center environment that recommends products, reviews customer profile and loan specific scenarios and provides servicing support for lending products. The job achieves high level of success by understanding Customer needs, conducting oneself in a highly professional manner and identifying opportunities to grow the business.


United States

Job Requirements:

High School Diploma or GED required

Successful completion of standard call center training

Employee must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry) & FHA Certification

1+ Years of related experience required

Thorough understanding of all aspects of Banking Specialist I position, with the ability to meet goals and standards established by the department

Demonstrates sales ability including knowledge of all Company products and services

Ability to use/learn current technology and software applications related to position

Excellent organizational, interpersonal, and verbal communication skills required

Effective written communication skills preferred

Ability to work in a fast-paced, challenging work environment

Excellent problem-solving and time management skills

Must be able to adhere to a set schedule which may include weekends and holidays

A satisfactory review of a candidate's criminal and credit background and any administrative, civil, or criminal findings by any government agency are required by federal law for this position (Regulation Z, 12 CFR Part 1026)

  • Must be eligible for employment under regulatory standards applicable to the position.


40 hours

Job Description:

Provides exceptional Customer service by meeting all Customer demands as they relate to loan products and services support, including Cross Border Banking customers with low to moderate support of more experienced personnel

Identifies and recommends products and services that will benefit each Customer including but not limited to consumer loans, credit cards, new accounts as well as referral opportunities for Home Lending products

Originates consumer loan applications and gathers appropriate application and other pertinent customer information for use in the loan approval process. Reviews applications and ensures information is complete, consistent and ready for review

Performs a variety of tasks in conjunction with answering calls and assisting the call center queue when experiencing higher than expected call volume

Displays positive, professional tone, exhibits empathy when required, delivers key attributes and provides a WOW! experience for the Customer

Takes ownership of Customer concerns and resolves Customer issues at first point of contact

Ensures necessary due diligence is taken to support the accuracy of all Customer transactions

Arrives on-time and log-in ready to receive/answer Customer emails as scheduled throughout the shift

Identifies and refers high value or potential Customers to the appropriate personnel

Utilizes appropriate discretion and negotiation tactics when addressing fee disputes


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.





Work Location:

550 Center Street

Business Line:


Job Category - Primary:

Call Center

Job Category(s):

Call Center

**Province/State (Primary):


City (Primary):


Job Family:

Contact Centre

Time Type:

Full Time

Employment Type:


Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.