TD Bank Banking Spec II - FSG CLSS in Auburn, Maine
Banking Spec II - FSG CLSS
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. at http://www.tdbank.com/ Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com at http://www.td.com/ .
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Job Profile Summary
The Banking Specialist II, FSG, CLSS Consumer Lending Sales & Service promotes strong and lasting Customer relationships in a Call Center environment by providing quality Customer service and sales focusing on a specialized area. The Banking Specialist II, FSG, CLSS Consumer Lending Sales and Service works in a team in a sales delivery call center environment that recommends products, reviews customer profile and loan specific scenarios and provides servicing support for lending products. The job achieves high level of success by understanding Customer needs, conducting oneself in a highly professional manner and identifying opportunities to grow the business.
High School Diploma or GED required
Successful completion of standard call center training
Employee must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry) & FHA Certification
1+ Years of related experience required
Thorough understanding of all aspects of Banking Specialist I position, with the ability to meet goals and standards established by the department
Demonstrates sales ability including knowledge of all Company products and services
Ability to use/learn current technology and software applications related to position
Excellent organizational, interpersonal, and verbal communication skills required
Effective written communication skills preferred
Ability to work in a fast-paced, challenging work environment
Excellent problem-solving and time management skills
Must be able to adhere to a set schedule which may include weekends and holidays
A satisfactory review of a candidate's criminal and credit background and any administrative, civil, or criminal findings by any government agency are required by federal law for this position (Regulation Z, 12 CFR Part 1026)
- Must be eligible for employment under regulatory standards applicable to the position.
Provides exceptional Customer service by meeting all Customer demands as they relate to loan products and services support, including Cross Border Banking customers with low to moderate support of more experienced personnel
Identifies and recommends products and services that will benefit each Customer including but not limited to consumer loans, credit cards, new accounts as well as referral opportunities for Home Lending products
Originates consumer loan applications and gathers appropriate application and other pertinent customer information for use in the loan approval process. Reviews applications and ensures information is complete, consistent and ready for review
Performs a variety of tasks in conjunction with answering calls and assisting the call center queue when experiencing higher than expected call volume
Displays positive, professional tone, exhibits empathy when required, delivers key attributes and provides a WOW! experience for the Customer
Takes ownership of Customer concerns and resolves Customer issues at first point of contact
Ensures necessary due diligence is taken to support the accuracy of all Customer transactions
Arrives on-time and log-in ready to receive/answer Customer emails as scheduled throughout the shift
Identifies and refers high value or potential Customers to the appropriate personnel
Utilizes appropriate discretion and negotiation tactics when addressing fee disputes
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
550 Center Street
TD Bank AMCB
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